Support/Weekly Meetings/Notes 2012-05-07

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

• Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Roundtable

• Please add your comments, questions and updates here.
• Presentation about Kilimanjaro and what does it mean for SUMO
• Can i ask what you thing about the following page https://www.facebook.com/mozillasupport - williamr is behind this and verdi has admin - satdav
• Can us contributors get a email list for sumo as the thunderbird guys has one i know topal used to have one but was not advertised a lot - satdav
• IRC meeting this thursday in #sumomeet - 6PM UK time - satdav

Metrics

• KPI Dashboard
• SUMO
• Mobile specific

Services

• Apps Marketplace Alpha Launch on track for this Tuesday. Mozillians to be invited to use it with Nightly.

Thunderbird

• An Introduction to Thunderbird Support and to Roland Tanglao
• last week spoke with Kadir about TB KB integration requirements and Michael Verdi about Firefox Clinic and KB; this week hope to speak with Matthew G about metrics and Madalina and Rosana about Community Management (and to all other SUMO team members for about 20 minutes over the next few weeks)