Support/Weekly Meetings/Notes 2012-06-04

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

• Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Roundtable

• Please add your comments, questions and updates here.

Metrics

• KPI Dashboard

Knowledge Base

• Notes and video from the last KB meeting. The next meeting is Thursday, June 7 at 9am PDT.
• Michelle implemented new topic and product landing pages and tested them over the weekend - you can see this now on production.
• Michael staged an update to the topic and product landing pages based on the wireframes from June 1 - you can see this now on allizom.
• Michael and Matt are working on renaming and adding topics to the last 60 or so KB articles.
• Matt outlined some known issues that we'll document for the Firefox 13 launch.
• We need help updating articles for Firefox 14 - we have two more weeks to complete them. If you can help or have questions, please talk to Michael.

Support Forum

• New SUMO Day this Thursday! Let's try to hit 100% answered questions again.

Thunderbird

• Thunderbird 13 scheduled to be shipped same time as Firefox 13 June 5 with two big new features: Filelink for big files with partner Yousendit, and Get a New Email Account with partners gandi and Hover (a division of Tucows)