Support/Goals/2012Q2

High-level 2012 goals

Retain users

Improve our products

Meta goal: Grow our community

[AT RISK] Implementation of the various parts of the UX redesign [KT] Plan
[ON TRACK] Improvements to the search results page, based on Susan's and Matt's suggestions [KT , ML]
Be ready for the Apps Marketplace consumer launch [IG, TD]
[ON TRACK] Make recommended content changes [MV]
[DONE] Implement new task-based landing pages [ML]
[ON TRACK] Provide better tools to contributors to answer questions more effectively [KT]
[DONE] Provide better feedback to contributors about the effect of their contributions [KT] Plan
[carry-over][ON TRACK] Update all Mobile support documentation for NativeUI [ML/RA] Plan

[AT RISK] Implement Google Analytics across Mozilla Domains [IG] (Blocked on Legal)
[ON TRACK] Phase II of the Input/Twitter Clustering tools [IG]
Build a roadmap for Input [CW]
[DONE] Ramp up weekly android market reporting for nativeUI [ML]
[ON TRACK] Add screencasts to the SUMO report [MV]
Onramp new Analytics hire [CW]

[NEW] Create a latest issues documentation team [MV, CW] plan
Redesign and optimize all contributor recruitment channels [RA, MA] Plan
Design and implement a community health monitoring and the strategy for acting based on the monitoring data [RA, CW, ML] Plan
[NEW] SUMO KB college program [RA MV] Plan
Implement the ReMo/Stewards plan. Start a guide/buddy program so that experienced SUMO contributors ca help new ones [RA] Plan
Diminish the attrition rate, community communication strategy [all]
[ON TRACK] Create a plan for retaining new contributors and converting them into regular ones[MA] Plan
[ON TRACK] Develop program to increase activity/participation in the community [MA] Plan
[AT RISK] Increase presence on social media channels (Facebook) [MA] (Blocked by FB policies and Wallpulse bug) Plan
[stretch]: Build a community for Firefox feedback gathering [CW]
Develop program to build and energize our community around the first NativeUI release [ML/MA] Plan