Support/Weekly Meetings/Notes 2012-06-18

Meeting Details

Mondays (meeting duration approx. 30 minutes) at:

• 9:00 AM PST
• 12:00 Noon EST
• 16:00 UTC during summer
• 18:00 CET
• 11:00 CST

Phone call details:

• California: 1-650-903-0800, x92 then 9309 then #,
• Toll-free: +1 800 707 2533, pin 369 - then 9309 then #
• Skype (free): +1 800 707 2533, pin 369 - then 9309 then #

Participate in the video:

• Video link (You'll have to download and install the Vidyo Desktop client)

irc.mozilla.org: #sumo <== Click the link to use web-based chat

Sumo Development Update

• Re-introducing Rehan, this time on video.
• 2012.11 sprint ends tomorrow.
• 2012.12 sprint starts tomorrow.
• Landed support forum common responses. Thanks Tobbi!

UX

• Last week we discussed how we could automate the creation of topic navigation pages. Michael and Matt will meet again this week and can put together new mockups and a requirements doc. We'll discuss it at the next KB meeting on Thursday.

Roundtable

• Please add your comments, questions and updates here.

Metrics

• KPI Dashboard

Knowledge Base

• Dropping support for Fx 3.6 and 4
• Using an image for more than one OS is okay
• Priorities this week mainly revolve around preparing for Firefox 14 on desktop:
  1. Firefox 14 updates. These are due to be finished by Tuesday, June 19th.
  2. New summaries for top articles. Important to get done ASAP so they can be localized before the next release and because they will improve our search CTR.
  3. Review changes to top articles and mark them ready for localization.
• Once those things are done, work can resume on renaming, tagging and writing new summaries for the remaining articles. These are of lesser importance because they get far fewer views and can be marked ready for localization at any time.