Loop/Debugging

If your call connection fails in some way (during set-up, or during the call), here's what we need to know:

• OS & Firefox version at both ends of the call
• Date and Time of the call
• Any Console Errors/Warnings:
  • If you're using the pop-up window (receiving a call), then open the Browser Console (under Developer in the Application menu). As this is the console for the whole browser, there may be unrelated errors & warnings in here, but if in doubt as to what is related, include as much as possible.
  • If you're using the website (initiating a call after clicking on the link), then open the Web Console (under Developer in the Application menu).
• about:webrtc information
  • Visit about:webrtc in a new tab, at the bottom press "Connection Log"
  • Copy & paste the information to a new file & attach to bug.

If call setup worked, but you have audio/video issues during the call then additionally and before stopping the call:

• Visit about:webrtc
  • At the bottom, press "Start Debug Mode"
  • After a few seconds, select "Stop Debug Mode"
• A file is saved into your temp directory
  • On Mac it is /tmp/WebRTC.log
• Copy the saved debug file and keep it safe, in case it is needed to be analyzed (it is quite big, so if sending/uploading it, you may want to zip the file first.