Firefox/Input/Standalone Feedback Button

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Status

Provide a standalone feedback button
Stage Planning
Status `
Release target `
Health `
Status note Patch Incoming

Team

Product manager Asa Dotzler
Directly Responsible Individual Aakash Desai
Lead engineer Jono Xia
Security lead `
Privacy lead `
Localization lead `
Accessibility lead `
QA lead Vlad Ghetiu (irc: vladg)
UX lead `
Product marketing lead `
Operations lead `
Additional members `

Open issues/risks

  • The code in Test Pilot currently looks at every loaded URL to see whether or not it's an Input website where data is to be filled in. This may be a performance issue, so we should test its impact and replace it with something more efficient if needed.
  • If the user has manually placed the Feedback button, should that preference override the channel setting? (I.e. the customization remains even if you switch channels?)

Stage 1: Definition

1. Feature overview

The Feedback button (which is currently added to the toolbar in the Firefox aurora/beta branches by the bundled Test Pilot add-on) will be moved into Firefox where it becomes part of the default Toolbar Customization panel.

It will need to be added to the toolbar by default on Nightly, Aurora and Beta builds. On Release builds it would not be added by default but the user could choose to add it through the Customization panel.

The button holds a drop-down menu containing two items, "Firefox made me happy because..." and "Firefox made me sad because...", both of which go to the Input website and pre-fill some fields.

Menu Item URL
Firefox made me happy because... http://input.mozilla.com/happy
Firefox made me sad because... http://input.mozilla.com/sad

Ride-Along The URL attached to the "Submit Feedback..." menu item in the Help Menu is hard-coded into the codebase, it'd be good to change it into a pref for testing purposes.

Externalities

The Test Pilot add-on (both the AMO version and the bundled-with-Firefox-betas version) must be modified to work with the new standalone Feedback button. This means the add-on no longer creates the Feedback button; instead it looks at the toolbar to see whether there's a Feedback button there, adding the "All your user studies" and "turn on/off user studies" menu items to the button if present, providing an alternate interface otherwise.

The following strings will need to be localized to something that's not unreasonably long in any language:

* "Feedback"

* "Firefox made me happy because..."

* "Firefox made me sad because..."

2. Users & use cases

  • Users who wish to keep providing Input about Firefox through the feedback button should be able to do so even on the release channel with no bundled add-ons.
  • The Test Pilot add-on should be independent of the Feedback button implementation (which allows Test Pilot to become a restartless add-on).
  • Input's "/feedback" page should be referred as a pref

3. Dependencies

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4. Requirements

Instancing the "Feedback" button

On Nightly/Aurora/Beta builds, a button which opens a menu consisting of two options (i.e. "Firefox made me happy because..." and "Firefox made me sad because...") should be visible on the right hand side of the navigation toolbar by default.

On Release builds, the button should NOT be visible in the navigation toolbar. But it should be available within the toolbar customization palette to add to the browser UI.

* If the user is running a "Beta" build, but chooses to remove the Feedback button through customization, it must not reappear on restart.

* Switching channels must be supported -- The Feedback button has to appear when switching to Beta/Aurora and disappear when switching to Release. (Unless the user has manually modified its location, in which case the modification sticks regardless of channel?)

Using the menu items

When either menu item is selected, the appropriate URLs should load and desired information should be pre-filled onto the page (i.e. URL field will include the URL of the previously loaded tab and user agent will be pre-loaded onto a hidden form field).

Non-goals

  1. Placing the feedback button onto the navigation toolbar by default across all channels/builds.

Landing Test Pilot as a patch onto mozilla-central.

Stage 2: Design

5. Functional specification

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6. User experience design

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Stage 3: Planning

7. Implementation plan

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8. Reviews

Security review

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Privacy review

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Localization review

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Accessibility

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Quality Assurance review

TODO - Any and all test plans and strategies. Either inline or linked to.

Operations review

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Stage 4: Development

9. Implementation

  • bug 649156 - Add the feedback button to the customize toolbar palette

Next steps

  • Separate Feedback button code from Test Pilot add-on and turn it into a patch against mozilla-central (Jono Xia)

Stage 5: Release

10. Landing criteria

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Feature details

Priority P2
Rank 999
Theme / Goal `
Roadmap User Engagement
Secondary roadmap `
Feature list Desktop
Project `
Engineering team Desktop front-end

Team status notes

  status notes
Products ` `
Engineering ` `
Security ` `
Privacy ` `
Localization ` `
Accessibility ` `
Quality assurance ` `
User experience ` `
Product marketing ` `
Operations ` `