Network Down page
Status
| Network Down page | |
| Stage | Feature Inbox |
| Status | ` |
| Release target | ` |
| Health | OK |
| Status note | ` |
{{#set:Feature name=Network Down page
|Feature stage=Feature Inbox |Feature status=` |Feature version=` |Feature health=OK |Feature status note=` }}
Team
| Product manager | ` |
| Directly Responsible Individual | Michael Verdi |
| Lead engineer | ` |
| Security lead | ` |
| Privacy lead | ` |
| Localization lead | ` |
| Accessibility lead | ` |
| QA lead | ` |
| UX lead | ` |
| Product marketing lead | ` |
| Operations lead | ` |
| Additional members | ` |
{{#set:Feature product manager=`
|Feature feature manager=Michael Verdi |Feature lead engineer=` |Feature security lead=` |Feature privacy lead=` |Feature localization lead=` |Feature accessibility lead=` |Feature qa lead=` |Feature ux lead=` |Feature product marketing lead=` |Feature operations lead=` |Feature additional members=` }}
Open issues/risks
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Stage 1: Definition
1. Feature overview
Currently Firefox shows the "Server not found" error message for both a website misspelling and a network problem. Since it's possible to detect that there is a network issue we should show a separate "Network Down" message in those cases.
This would provide more meaningful error messages for people and give us the opportunity to give them better suggested troubleshooting steps.
This is especially important because after new Firefox releases many Firefox users find themselves unable to connect because Firefox is being blocked by a firewall (up to 50% of support questions are about this). Currently in these situations we show them the "Server not found" message and the first troubleshooting step we suggest is to check the url for typos. If we instead show them a "Network Down" message we can also suggest they check firewall settings if they've just completed a Firefox update.
What this feature would do:
- When unable to load a page, Firefox can check to see if it can still access the internet and that this isn't just a case of mistyped URL.
- If Firefox can't connect to the internet it will display a "Network Down" error page with troubleshooting suggestions.
2. Users & use cases
- Internet Security software blocking Firefox
- Proxy errors
- DNS errors
- Problems with IPv6
- The computer is connected to a wi-fi access point that doesn't have an active internet connection
- The computer does not have an active internet connection
3. Dependencies
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4. Requirements
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Non-goals
The ability to link cached support articles from this page would be a separate, future enhancement/feature.
Stage 2: Design
5. Functional specification
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6. User experience design
New Network Down message:
A Network Down message would require changing the Server not found message:
Stage 3: Planning
7. Implementation plan
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8. Reviews
Security review
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Privacy review
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Localization review
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Accessibility
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Quality Assurance review
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Operations review
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Stage 4: Development
9. Implementation
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Stage 5: Release
10. Landing criteria
` {{#set:Feature open issues and risks=` |Feature overview=Currently Firefox shows the "Server not found" error message for both a website misspelling and a network problem. Since it's possible to detect that there is a network issue we should show a separate "Network Down" message in those cases.
This would provide more meaningful error messages for people and give us the opportunity to give them better suggested troubleshooting steps.
This is especially important because after new Firefox releases many Firefox users find themselves unable to connect because Firefox is being blocked by a firewall (up to 50% of support questions are about this). Currently in these situations we show them the "Server not found" message and the first troubleshooting step we suggest is to check the url for typos. If we instead show them a "Network Down" message we can also suggest they check firewall settings if they've just completed a Firefox update.
What this feature would do:
- When unable to load a page, Firefox can check to see if it can still access the internet and that this isn't just a case of mistyped URL.
- If Firefox can't connect to the internet it will display a "Network Down" error page with troubleshooting suggestions.
|Feature users and use cases=*Internet Security software blocking Firefox
- Proxy errors
- DNS errors
- Problems with IPv6
- The computer is connected to a wi-fi access point that doesn't have an active internet connection
- The computer does not have an active internet connection
|Feature dependencies=`
|Feature requirements=`
|Feature non-goals=The ability to link cached support articles from this page would be a separate, future enhancement/feature.
|Feature functional spec=`
|Feature ux design=New Network Down message:
A Network Down message would require changing the Server not found message:
|Feature implementation plan=`
|Feature security review=`
|Feature privacy review=`
|Feature localization review=`
|Feature accessibility review=`
|Feature qa review=`
|Feature operations review=`
|Feature implementation notes=`
|Feature landing criteria=`
}}
Feature details
| Priority | Unprioritized |
| Rank | 999 |
| Theme / Goal | Experience |
| Roadmap | User Support |
| Secondary roadmap | ` |
| Feature list | Desktop |
| Project | ` |
| Engineering team | ` |
{{#set:Feature priority=Unprioritized
|Feature rank=999 |Feature theme=Experience |Feature roadmap=User Support |Feature secondary roadmap=` |Feature list=Desktop |Feature project=` |Feature engineering team=` }}
Team status notes
| status | notes | |
| Products | ` | ` |
| Engineering | ` | ` |
| Security | ` | ` |
| Privacy | ` | ` |
| Localization | ` | ` |
| Accessibility | ` | ` |
| Quality assurance | ` | ` |
| User experience | ` | ` |
| Product marketing | ` | ` |
| Operations | ` | ` |
{{#set:Feature products status=`
|Feature products notes=` |Feature engineering status=` |Feature engineering notes=` |Feature security status=` |Feature security health=` |Feature security notes=` |Feature privacy status=` |Feature privacy notes=` |Feature localization status=` |Feature localization notes=` |Feature accessibility status=` |Feature accessibility notes=` |Feature qa status=` |Feature qa notes=` |Feature ux status=` |Feature ux notes=` |Feature product marketing status=` |Feature product marketing notes=` |Feature operations status=` |Feature operations notes=` }}