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Revision as of 09:50, 5 November 2014
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This page is a stub owned by the [[Support/Buddies#Support_Forum|Support Forum Buddies]]. If you're a Support Forum Buddy, please add content and structure here - thank you! | This page is a stub owned by the [[Support/Buddies#Support_Forum|Support Forum Buddies]]. If you're a Support Forum Buddy, please add content and structure here - thank you! | ||
== content from sumo below == | |||
__TOC__ | |||
==Summary== | |||
This article is to help buddies teach their trainees how to answer in the support forum. Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them. | |||
==Overview== | |||
This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee. | |||
*Checking the question tags and system details | |||
*Understanding the question | |||
*Replying to the question | |||
*Using canned response | |||
*Using knowledge base articles | |||
*Report abuse the spam user and questions | |||
*Editing the replied answer | |||
==Useful Links== | |||
*[https://support.mozilla.org/en-US/kb/answering-questions-support-forum Answering questions on the Support Forum] | |||
*[https://support.mozilla.org/en-US/questions Support Forum Thread List] | |||
*[https://support.mozilla.org/en-US/questions?filter=no-replies Support Forum No-replies] | |||
==Video== | |||
*[http://popcorn.webmadecontent.org/pkr How to post in Mozilla Support Forum] | |||