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Thunderbird:Testing:Shutdown Hang: Difference between revisions
Thunderbird:Testing:Shutdown Hang (view source)
Revision as of 17:21, 7 February 2015
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If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is still running in MS-Windows task manager (taskmgr) or linux process status (ps), then you have a shutdown hang. | If you close, shut down or exit Thunderbird (or Thunderbird stops on its own) and you see the Thunderbird '''process''' is still running in MS-Windows task manager (taskmgr) or linux process status (ps), then you have a shutdown hang. When starthing Thunderbird you may see an error message that "Thunderbird is already running". But "already running" might not be a hang, so you should check taskgmgr or ps to find whether thunderbird there. If you don't see thunderbird listed then you do not have a hang. | ||
'''What to do:''' 1. Go through the full [[#Symptoms|symptoms]] list below. 2. If | '''What to do:''' 1. Go through the full [[#Symptoms|symptoms]] list below. 2. If a [[#Reported Bugs|Reported Bug]] is an exact match then cc yourself on the bug, but please only comment if you have new data to add. 3. If no bugs match, then report a new one, and provide detailed symptom information. In summary, just commenting that you see a hang is not useful - please support your report with symptom data. | ||
= Symptoms = | = Symptoms = | ||
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* '''obtain a hang stacktrace''' | * '''obtain a hang stacktrace''' | ||
Put your answers to these questions in a bug report or in a [ | Put your answers to these questions in a [https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird bug report] or in a [https://support.mozilla.org/products/thunderbird posting to support]: | ||
# Does Thunderbird hang ... : | # Does Thunderbird hang ... : | ||
#* when started in [https://support.mozilla.org/en-US/kb/safe-mode safe mode]? If it doesn't hang in safe mode then disable add-ons until you find which add-on is causing the problem, then contact the add-on author. | #* when Windows is started in safe mode? If it doesn't hang in safe mode then something running in Windows is interfering, like antivirus or firewall software. <small>see [[Thunderbird:Testing:Antivirus_Related_Performance_Issues|firewall or antivirus software]]</small> | ||
#** [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode win8 safe mode] | |||
#** [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 win7 safe mode] | |||
#* when Thunderbird is started in [https://support.mozilla.org/en-US/kb/safe-mode safe mode]? If it doesn't hang in safe mode then disable add-ons until you find which add-on is causing the problem, then contact the add-on author. | |||
#** happen without calendar/lightning extension? ({{Bug|532435}}) | #** happen without calendar/lightning extension? ({{Bug|532435}}) | ||
#** happen without enigmail extension? | #** happen without enigmail extension? | ||
# Is gloda indexing enabled or disabled? (Tools|Options|Advanced|General) | # Is gloda indexing enabled or disabled? (Tools|Options|Advanced|General) | ||
# | # What type of mail accounts do you have - pop, imap, or a combination? | ||
# Did the computer go into sleep or hibernate while Thunderbird was running? | # Did the computer go into sleep or hibernate while Thunderbird was running? | ||
# Did you change Thunderbird to online or offline status? | # Did you change Thunderbird to online or offline status? | ||