Advocacy: Difference between revisions

Advocacy (view source)

413 bytes removed , 19 February 2015

Confirmed users

447

edits

@@ Line 1: / Line 1: @@
 [[File:seal.jpg]]
 ==User Advocacy Mission==
-The User Advocacy Team represents  the best interests of our users. It is the ultimate goal of User Advocacy to ensure  that we  as an organization do not fail our users. As a team, User Advocacy strives to be the conduit for the true voice of the user to ensure that they are represented at all levels of the organization. User Advocacy distills information gained through user feedback. User Advocacy will translate, articulate, and  quantify these insights and disseminate them appropriately throughout the organization.
+UA is the conduit for the voice, desires, and needs of the user, ensuring that they are heard at all levels of the organization. We distill the data from various communication channels and turn these insights into actions. As a team, our goal is to ensure that we, Mozilla, never fail our users. The brand promise is our driving force. It is our mantra.
-User Advocacy distills information gained through feedback from our users. User Advocacy strives to turn '''New''' into '''Known'''. Other groups such as User Support and our Product partners are able to take action based on these insights.
 ==Responsibilities==