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Thunderbird:Testing:Antivirus Related Performance Issues: Difference between revisions
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Thunderbird:Testing:Antivirus Related Performance Issues (view source)
Revision as of 13:03, 10 March 2015
, 10 March 2015→McAfee: add McAfee removal tool
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(→McAfee: add McAfee removal tool) |
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== McAfee == | == McAfee == | ||
McAfee has had major problems with Thunderbird causing crashes and poor performance, "Not Responding", "Unresponsive Script", | McAfee has had major problems with Thunderbird, causing crashes and poor performance, "Not Responding", "Unresponsive Script", and other issues. For example [http://forums.mozillazine.org/viewtopic.php?p=13495577#p13495577], [http://forums.mozillazine.org/viewtopic.php?p=12678533#p12678533], {{bug|592303}}. We recommend you do all of the following: | ||
* Disable/delete '''McAfee Anti-Spam Thunderbird Extension''' in Tools | | * Disable/delete '''McAfee Anti-Spam Thunderbird Extension''' in Tools | Add-ons | Extensions (It is safe to remove the add-on, and is absolutely not needed to have excellent virus protection.) | ||
* Disable email attachment scanning (it individually scans all emails which slows down Thunderbird) - '''Uncheck Email attachments under Real Time Scanning > Settings > Scan these attachments and locations''' | * Disable email attachment scanning (it individually scans all emails which slows down Thunderbird) - '''Uncheck Email attachments under Real Time Scanning > Settings > Scan these attachments and locations''' | ||
* Disable scanning of Thunderbird files and folders (by default McAfee is NOT supposed to scan them): | * Disable scanning of Thunderbird files and folders (by default McAfee is NOT supposed to scan them): | ||
| Line 94: | Line 94: | ||
*# "All processes", "Exclusions" | *# "All processes", "Exclusions" | ||
*# "Exclusions ..." | *# "Exclusions ..." | ||
*# Add the "Thunderbird" and [https://support.mozillamessaging.com/en-US/kb/profiles#w_how-to-find-your-profile "Thunderbird Profile"] folders and subfolders. Folder names '''must''' finish with a backslash. ''' | *# Add the "Thunderbird" and [https://support.mozillamessaging.com/en-US/kb/profiles#w_how-to-find-your-profile "Thunderbird Profile"] folders and subfolders. Folder names '''must''' finish with a backslash. '''NOTE, if you have customized profile or account locations for mail, then you must exclude your custom locations.''' | ||
* | * Please write/Call McAfee support to inform them of your difficulty. They can't fix what they do not know about. | ||
If nothing else helps, then you may need to remove McAfee using the [http://service.mcafee.com/FAQDocument.aspx?id=TS101331 McAfee Consumer Products Removal tool], and seek different antivirus software. | |||
'''NOTES:''' | |||
* '''The above changes disable various features, but you ARE still protected from viruses by McAfee's other protection features. (quote from McAfee) "you do not need to worry, as [when] the Real Time Scan is turned on [which it is by default] it will scan all the files and attachments and will alert you if there is any infection."''' | |||
* Common question: Thunderbird has worked fine for years, with antivirus (AV) product X. So isn't my new problem in a bug Thunderbird? '''Answer: No, typically not.''' Antivirus and firewall products are often tightly linked to little details in the software it is monitoring (eg Thunderbird), and which makes them susceptible to breakage or incompatibility from Thunderbird updates. It is the vendor of product X who bears responsibility to fix the problem in such cases. | |||
If | Installation issue - If thunderbird update fails and you get a 7-Zip Access Denied error when downloading a new version or updating and you are using McAfee VirusScan Enterprise + AntiSpyware Enterprise 8.8, see the advice in [https://support.mozilla.org/en-US/questions/1040901 this thread]. | ||
== F-Prot Antivirus == | == F-Prot Antivirus == | ||