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Community Hardware: Difference between revisions
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MORE INFO
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=== Instructions for Employees === | === Instructions for Employees === | ||
We ask that you request all volunteers who would like devices to follow this process. It ensures good documentation and value in shipping devices. | |||
Please direct all volunteers to this page. If you would like to approve the request for the volunteer, please ask them to mention this is their request. | |||
If you are nominated by a volunteer/asked to approve a device, here's some key points: | |||
# Unless you, in special circumstances, are asked to, and agree to, the device will not be assigned to you in the inventory. It will be assigned to a member of our team for centralised management. | |||
# We ask you to base approval on your knowledge of the volunteer's need, and if in doubt, ask us. | |||
# Please direct all questions regarding this process to tom@mozilla.org.uk, not to ServiceDesk. We will liase with ServiceDesk where needed. | |||
== Policy == | == Policy == | ||
=== Main Policy === | === Main Policy === | ||
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This email is sent to volunteers after their device has been approved, before we ship it, for them to confirm that they agree. | This email is sent to volunteers after their device has been approved, before we ship it, for them to confirm that they agree. | ||
https://docs.google.com/document/d/1HUmmPgka9Lll53axHH1ZMbH4GRNfdRKTZuIgKqi4xVU | https://docs.google.com/document/d/1HUmmPgka9Lll53axHH1ZMbH4GRNfdRKTZuIgKqi4xVU | ||
=== Review Policy === | |||
Approval is very much subjective. We do not have a specified criteria, due to internal limitations. Some basic points to note are: | |||
# The Wrangler must preliminarily approve requests based on stock availability, shipping costs and other internal variables | |||
# A full-time employee relevant to the requester's functional area must approve requests | |||
# After both approvals, ServiceDesk still has final authority. | |||
We understand that this is a very ambiguous policy. We'll try our best to cater to every reasonable request, but please appreciate that devices are limited. | |||