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→External Gear Store closes on March 31, 2016: update
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==FAQ== | ==FAQ== | ||
=== External Gear Store closes on March 31, 2016 === | === External Gear Store closes on March 31, 2016 === | ||
On March 31, 2016, Mozilla | On March 31, 2016, Mozilla shut down gear.mozilla.org. The store didn’t met revenue or fundraising expectations, and the ROI of time and energy to maintain it was too small for Mozilla Foundation to continue. Additionally, our key vendor was acquired twice in 12 months, making operations more difficult. Without a strong vendor partnership, the demands to maintain the store and provide quality customer support weighed heavily on our staff. | ||
Another important factor in this decision is that we were not able to make international ordering as accessible and affordable as we wanted due to a number of logistical and fulfillment barriers. | Another important factor in this decision is that we were not able to make international ordering as accessible and affordable as we wanted due to a number of logistical and fulfillment barriers. | ||
Please note: This marks the closing of the external, public-facing Gear Store, but Mozillians will still be able to use Bugzilla to procure branded items that meet the approved use guidelines (see below). | Please note: This marks the closing of the external, public-facing Gear Store, but Mozillians will still be able to use Bugzilla to procure branded items that meet the approved use guidelines (see below). | ||