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Compatibility/Guide/Triage: Difference between revisions
Added Needsinfo and Move to Bugzilla
Astevenson (talk | contribs) (→Close Status: add incomplete) |
Astevenson (talk | contribs) (Added Needsinfo and Move to Bugzilla) |
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After you've made your comment on the bug report, you should set the status to needsdiagnosis. | After you've made your comment on the bug report, you should set the status to needsdiagnosis. | ||
If additional information is required, you can set the needsinfo status. | If additional information is required, you can set the [https://wiki.mozilla.org/Compatibility/Guide/Triage#Needsinfo needsinfo status]. | ||
== Unable to Reproduce == | == Unable to Reproduce == | ||
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* Incomplete | * Incomplete | ||
** Not enough information has been provided by the reporter. Sometimes there is no way to contact the reporter, or they haven't responded with the detail required to reproduce. | ** Not enough information has been provided by the reporter. Sometimes there is no way to contact the reporter, or they haven't responded with the detail required to reproduce. | ||
== Needsinfo == | |||
If you require more information from the reporter, or another person on the report, make sure you @ mention them to trigger the Github notification system. You should also set the Needsinfo label to the report. | |||
Some cases where you could request more information: | |||
* The reporter doesn’t provide enough information about the issue and is not anonymous, which shows as webcompat-bot | |||
* You are unable to reproduce the issue reported and the reporter is not anonymous | |||
* There is an account required to test this site that you do not have, or you are in the wrong region for (Netflix, Amazon, etc). | |||
Needsinfo is an additive label, meaning if the report is currently set to NeedsTriage and you are asking someone for information, you should add Needsinfo and keep NeedsTriage. | |||
For bug reports that you cannot reproduce the issue and you’ve asked the reporter for more information, we leave open for 30 days to get a response from the reporter. After that, the issue is closed. | |||
== Move to Bugzilla == | |||
In some bugs on webcompat.com it may be clear that a report is a valid web compatibility issue, but should be fixed in Firefox rather than by asking the website to change their code. | |||
In this case the report should be moved to [https://bugzilla.mozilla.org/enter_bug.cgi Bugzilla] and closed as a duplicate on webcompat.com. You should reference the webcompat.com URL (example: https://webcompat.com/issues/1) in the see also field on Bugzilla. | |||
Some examples of this can be: | |||
* Implementation differences between browser engines | |||
* Performance issues where Firefox is much slower than another browser on a website | |||