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CloudServices/Sync/Canned bug responses: Difference between revisions
CloudServices/Sync/Canned bug responses (view source)
Revision as of 04:16, 29 November 2019
, 29 November 2019Add a response for data loss on pasword reset
("when we need detailed logs") |
(Add a response for data loss on pasword reset) |
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Again, thanks for the report and thanks for your help in finding the root cause of this problem. | Again, thanks for the report and thanks for your help in finding the root cause of this problem. | ||
== When you lost all your data due to a password reset == | |||
I'm very sorry you are experiencing this. Because all of your data is encrypted before it reaches our servers, and because the encryption is based on your password, once that password is reset none of the data on the servers is available for download to your new device. | |||
Unfortunately there is nothing we can do here, so I'm going to close this bug. The most appropriate resolution flag I have available is RESOLVED/INVALID, since this is an unfortunate-but-intended side-effect of our chosen security model, but it still feels a bit wrong because this is certainly a valid complaint about the properties of the Firefox Sync system. We are investigating how we can do better in bug 1600212. | |||
[Optionally, put bug 1600212 as a see-also - but don't dupe it to that bug, or the CC list of that bug will grow with (rightfully) upset users, which may decrease the signal:noise raio] | |||
= Android = | = Android = | ||