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Media Debugging Tips: Difference between revisions
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about support
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For simple playback issues (videos on popular sites that fail to play back properly), the first place to start is to check the [https://firefox-source-docs.mozilla.org/devtools-user/web_console/ web developer console] for error messages related to format issues. If you see messages here related to media playback errors, please file a [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=Audio%2FVideo Bugzilla report], note any errors you see in the console, and please include the URL to the audio or video you're experiencing issues with. | For simple playback issues (videos on popular sites that fail to play back properly), the first place to start is to check the [https://firefox-source-docs.mozilla.org/devtools-user/web_console/ web developer console] for error messages related to format issues. If you see messages here related to media playback errors, please file a [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=Audio%2FVideo Bugzilla report], note any errors you see in the console, and please include the URL to the audio or video you're experiencing issues with. | ||
=== About:support Text === | |||
When filing a Bugzilla bug, please post your about:support text. This provides a great deal of information about your graphics hardware, video hardware support, and much more. | |||
<br /><br /> | |||
1) Open a tab and visit about:support<br /> | |||
2) Click 'Copy Text to Clipboard'<br /> | |||
3) Paste this text in your Bugzilla bug comment and post.<br /> | |||
== Playback Performance Issues == | == Playback Performance Issues == | ||