Media Debugging Tips: Difference between revisions

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For simple playback issues (videos on popular sites that fail to play back properly), the first place to start is to check the [https://firefox-source-docs.mozilla.org/devtools-user/web_console/ web developer console] for error messages related to format issues. If you see messages here related to media playback errors, please file a [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=Audio%2FVideo Bugzilla report], note any errors you see in the console, and please include the URL to the audio or video you're experiencing issues with.
For simple playback issues (videos on popular sites that fail to play back properly), the first place to start is to check the [https://firefox-source-docs.mozilla.org/devtools-user/web_console/ web developer console] for error messages related to format issues. If you see messages here related to media playback errors, please file a [https://bugzilla.mozilla.org/enter_bug.cgi?product=Core&component=Audio%2FVideo Bugzilla report], note any errors you see in the console, and please include the URL to the audio or video you're experiencing issues with.


=== Share Your about:support Text ===
'''Share Your about:support Text'''


When filing a Bugzilla bug, please post your about:support text. This provides a great deal of information about your graphics hardware, video hardware support, and much more.  
When filing a Bugzilla bug, please post your about:support text. This provides a great deal of information about your graphics hardware, video hardware support, and much more.  
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