900
edits
Support/Weekly Meetings/Agenda 2024-01-17: Difference between revisions
Jump to navigation
Jump to search
Support/Weekly Meetings/Agenda 2024-01-17 (view source)
Revision as of 13:58, 17 January 2024
, 17 January 2024agenda update
(corrections) |
(agenda update) |
||
| Line 42: | Line 42: | ||
* [https://support.mozilla.org/user/kelimutu Kiki] | * [https://support.mozilla.org/user/kelimutu Kiki] | ||
* [https://support.mozilla.org/user/SUMOsJR JR] | * [https://support.mozilla.org/user/SUMOsJR JR] | ||
* [https://support.mozilla.org/user/aparise Abby] | * [https://support.mozilla.org/user/aparise Abby] | ||
* [https://support.mozilla.org/user/shopov.bogomil Bogo] | * [https://support.mozilla.org/user/shopov.bogomil Bogo] | ||
| Line 58: | Line 57: | ||
=== TOPIC OF THE WEEK === | === TOPIC OF THE WEEK === | ||
# [https://blog.mozilla.org/sumo/2024/01/04/introducing-mandy-and-donna/ Donna | # [https://blog.mozilla.org/sumo/2024/01/04/introducing-mandy-and-donna/ Team introduction]. | ||
## Donna is the Content Strategist | |||
## Mandy is the Product Support Manager for Firefox | |||
## Brittany Reid is the Support Operations Specialist for the PXI products | |||
# FOSDEM is coming real soon. Please let me know if you're planning to attend. | # FOSDEM is coming real soon. Please let me know if you're planning to attend. | ||
## There will be talk about [https://fosdem.org/2024/schedule/event/fosdem-2024-2419-16-years-journey-of-the-mozilla-support-platform-its-community/ SUMO]. | ## There will be talk about [https://fosdem.org/2024/schedule/event/fosdem-2024-2419-16-years-journey-of-the-mozilla-support-platform-its-community/ SUMO]. | ||
| Line 70: | Line 72: | ||
=== PRODUCT UPDATES === | === PRODUCT UPDATES === | ||
# | # | ||
# | # | ||
| Line 78: | Line 80: | ||
==== SUPPORT FORUM ==== | ==== SUPPORT FORUM ==== | ||
# As a follow-up to this [https://support.mozilla.org/kb/contributor-policy-generative-ai-usage Generative AI policy], we announced last year, we're working with the forum moderator team to scope the enforcement and consequences for | # As a follow-up to this [https://support.mozilla.org/kb/contributor-policy-generative-ai-usage Generative AI policy], we announced last year, we're working with the forum moderator team to scope the enforcement part and consequences for voolating the policy. Please stay tune for more updates! | ||
# | # | ||
==== SOCIAL SUPPORT ==== | ==== SOCIAL SUPPORT ==== | ||
# | # Please let us know if you're interested in leveraging our tool (Conversocial/Verint) to reply to your local community account(s). | ||
# | # | ||