AMO:FAQ: Difference between revisions

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=== Can add-ons make Firefox slower? ===
=== Can add-ons make Firefox slower? ===
In most cases, add-ons do not cause a perceivable slowdown in Firefox.  However, since they are applications, some may affect the performance of Firefox depending on your system configuration.  If you suspect that an add-on is affecting the way Firefox runs on your machine, try disabling it.
In most cases, add-ons do not cause a perceivable slowdown in Firefox.  However, since they are applications, some may affect the performance of Firefox depending on your system configuration.  If you suspect that an add-on is affecting the way Firefox runs on your machine, try disabling it.


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Disabling an add-on prevents it from loading when you start Firefox, but it doesn't remove the add-on or any of its settings.  Enabling the add-on again will bring it back to where it was when you disabled it.  For add-ons that you want to turn off without removing, disabling is the way to go.
Disabling an add-on prevents it from loading when you start Firefox, but it doesn't remove the add-on or any of its settings.  Enabling the add-on again will bring it back to where it was when you disabled it.  For add-ons that you want to turn off without removing, disabling is the way to go.


= Add-on Site/AMO =
= Website questions =
=== Where can I find new themes for Firefox? ===


== I see several add-ons which provide the same capabilities. How do I decide which one is best? ==
=== I see several add-ons which provide the same capabilities. How do I decide which one is best? ===
In general, you can look at ratings and downloads which will give you an idea.  Good add-ons tend to be downloaded more than bad ones.  However, it's also easy to install both add-ons and decide which one you want to use.  You may decide after trying them that you want to use both!


Here
= Update Service =
= Blocklisting Service =


=== I see a great add-on but it says that it's only compatible with Firefox 2.x. Can I still install it in Firefox 3.x? ===
=== I see a great add-on but it says that it's only compatible with Firefox 2.x. Can I still install it in Firefox 3.x? ===
In general, no.  Firefox 3.x has a number of new features and a large majority of Add-on developers have updated their add-ons to support 3.x.  If the add-on only supports Firefox 2, try searching for that add-on's title.  In many cases there will be a new version that supports Firefox 3 with the same or similar title.
In general, no.  Firefox 3.x has a number of new features and a large majority of Add-on developers have updated their add-ons to support 3.x.  If the add-on only supports Firefox 2, try searching for that add-on's title.  In many cases there will be a new version that supports Firefox 3 with the same or similar title.


=== How do I backup all of the add-ons and themes that I've installed? ===
=== How do I backup all of the add-ons and themes that I've installed? ===
You can backup your profile directory which will also backup your add-ons and themes.  A third party application like [http://mozbackup.jasnapaka.com/ MozBackup] can help you with this.
You can backup your profile directory which will also backup your add-ons and themes.  A third party application like [http://mozbackup.jasnapaka.com/ MozBackup] can help you with this.
=== I installed a new theme but would like to revert back to the Firefox default theme. How do I do that? ===
=== I installed a new theme but would like to revert back to the Firefox default theme. How do I do that? ===
Go to "Add-ons" in the "Tools" menu.  Click the "Themes" section and from here you can select the default theme, or any others you have installed.
=== If I have an issue with an add-on, should I contact Mozilla? ===
=== If I have an issue with an add-on, should I contact Mozilla? ===
=== What checks are in place to make sure that add-ons are stable and safe to use? ===
=== I want to contact an add-on author but he won't reply? ===
=== I've upgraded to Firefox 3.x but my add-on no longer works? Why is that? ===
=== I've added an add-on and now Firefox is acting funny? What do I do? ===
=== I want to remove an add-on but I don't know where or how to do it? ===
=== What is Firefox's Safe Mode feature? ===
=== What are experimental add-ons? ===
=== Can I submit requests for new add-ons? ===
=== I'm looking for an add-on developer to help me on a project. Is there a place I can post a request? ===
=== Is there a way to sync the add-ons installed on one computer onto another computer? ===
=== How many add-ons can I install? ===


  This FAQ is meant for end users; developer FAQ should go in the
Add-ons, with a few exceptions, are created by the community and not Mozilla. The best thing to do is to contact the developer directly with your question.  To find contact info for a developer, click their name in the byline on the Add-on listing page.
  author's section of the [http://wiki.mozilla.org/Update:Authors site].
 
=== How are add-ons reviewed? ===
 
Public add-ons are reviewed by our dedicated and talented editorial team. They review the code of all public add-ons and also test the add-ons to make sure that they are accurately described.


=== What applications and versions are supported? ===
=== I've upgraded to Firefox 3.1 but my add-on no longer works? Why is that? ===
Please see the complete list [http://addons.mozilla.org/pages/appversions here].


=== How do I delete my add-on? ===
Most of our add-ons are now Firefox 3.1 compatible, and every day more are added. If your add-on worked on 3.0 but not 3.1, chances are they're already working on it. When they do upgrade their add-on, Firefox will notify you about the upgrade.
Due to security concerns, it is not possible to delete an add-on once its GUID has been submitted to AMO. Instead, you can "disable" your add-on which will hide it from searches, display pages, and automatic updates. You can disable your add-on by clicking the Disable button on the Edit Add-on page. You can go back at any time and re-enable your add-on from the same page.


=== Why aren't add-on updates sent out for sandbox'ed add-ons? ===
=== What are experimental add-ons? ===
Due to security concerns. Add-ons in the sandbox are unmoderated. If automatic updates were enabled, then this could be used for malicious purposes. Going "public" forces a review by an editor and lessens the chance of a rogue add-on doing damage thru automatic updating.


== How is the recommended list/editor's choice list generated? ==
Experimental Add-ons are generally the newest add-ons hosted on AMO.  These Add-ons have not undergone the editorial review required to become public and are generally at some sort of prerelease level of quality.  Since they haven't been reviewed, there is a higher chance of something going wrong when you install one.
== How do I get my add-on recommended? ==
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