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Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 05: Difference between revisions
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Labs/Ubiquity/Usability/Usability Testing/Fall 08 1.2 Tests/Tester 05 (view source)
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The first was a mental mismatch, the screen shot showed the user what a command fully typed out. When the user selected the text he was surprised that the command prompt hadn't been pre-filled for him. While this issue is minor it does highlight the difficulty of documentation writing and how expectations and understanding can be different than what is written or shown. This causes more severe usability problems in later tests. | The first was a mental mismatch, the screen shot showed the user what a command fully typed out. When the user selected the text he was surprised that the command prompt hadn't been pre-filled for him. While this issue is minor it does highlight the difficulty of documentation writing and how expectations and understanding can be different than what is written or shown. This causes more severe usability problems in later tests. | ||
The second was the that while typing the user could not reference back to the written documentation because the command prompt blocked his view. This happened as well when participants tried using Aza's video, they couldn't refer back to the correct time in the video. | The second was the that while typing the user could not reference back to the written documentation because the command prompt blocked his view. This happened as well when participants tried using Aza's video, they couldn't refer back to the correct time in the video. Trac [https://ubiquity.mozilla.com/trac/ticket/540 540] | ||
=== Commands === | === Commands === | ||