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Support/MetricsDashboardPRD/Metrics: Difference between revisions
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**from a search results page, | **from a search results page, | ||
**directly. | **directly. | ||
* Number of people who go to Ask a question and then go to forums, live chat | * Number of people who go to Ask a question and then go to forums, live chat (Om) -- ''This is a traffic question: Of the people who land on Ask a question how many try to go to forums and how many try to go to live chat, it lets us know (for example) that everyone is trying to do LiveChat and only doing forums if LC is closed.'' | ||
* Top search terms (from search plugin ideally) | * Top search terms (from search plugin ideally) '''List based''' | ||
'''KB article metrics''' | |||
This will ideally be ALL of the KB articles with metrics for each. Then presentation would be in the form of lists based on ranking based on these metrics. As such, these are all '''List based''' | |||
* +Number of page hits (Om) | * +Number of page hits (Om) | ||
* +Number of search-hits (Om) | * +Number of search-hits (Om) ''Number of times people select the page in search results'' | ||
* +Number of front page hits/inproduct front page hits (Om) | * +Number of front page hits/inproduct front page hits (Om) | ||
* Time spent on page (should be on Om) [djst: not possible to get other than a distribution average. i think we might give this one a miss] | * Time spent on page (should be on Om) [djst: not possible to get other than a distribution average. i think we might give this one a miss] | ||