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Support/ForumUX/PRD: Difference between revisions
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* ''p4'' Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US {{bug|416479}} | * ''p4'' Pretty URLs on forums so it looks like: support.mozilla.com/en-US/forums/1/123456 rather than support.mozilla.com/tiki-view_forum.php?forumId=3&comments_parentId=123456&locale=en-US {{bug|416479}} | ||
* ''p4'' Allow spaces in linked URLs: {{bug|436106}} | * ''p4'' Allow spaces in linked URLs: {{bug|436106}} | ||
=UI= | |||
We need some UI help for the following: | |||
* Search page - UI that does not confuse user {{bug|501880}} | |||
** Forum + Knowledge Base search (different search options for each) | |||
** For forum, we want filtering by | |||
*** Post status -- Combo box: solved, proposed, requesting more info, open (status = n or last reply is a user) | |||
*** Number of replies. (no replies is most important) | |||
*** Posted after: (original post date) | |||
*** Posted by user | |||
** Forum sort results, by: relevance, last post date, original post date, # | |||
of replies | |||
* Make getting back to your own posts easier {{bug|504751}} | |||
** Where would this link best be placed? | |||
* Add status and icon for "invalid" = This question doesn't apply to Firefox. {{bug|501883}} | |||
** Need icon designed for "does not apply to firefox" / "invalid" status | |||
* {{bug|444331}} Make thread filters work as they should and make them more apparent | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Make the screenshot uploader for forum posts not suck | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Add icons for "solution proposed" and "request for more info" (icons are used in the thread listing -- currently we have a lock, a check and a page) | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Add status and icon for when the original commenter replies. | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Make it easier for users to find their way back to their posted question by showing a post-submission page {{bug|505432}} | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||
* Improve quality of asked questions by providing better guidelines in the submission form {{bug|505425}} | |||
** [Cww -- erase if we don't need UI help here, or detail what we need] | |||