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Support/Knowledge Base/2009-Q3-Goals: Difference between revisions
Support/Knowledge Base/2009-Q3-Goals (view source)
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*<strike>Publicize this goal and the plan. ETA 2009-07-07</strike> | *<strike>Publicize this goal and the plan. ETA 2009-07-07</strike> | ||
*Create plan for figuring out what users are likely searching for vs. what search terms they are using. | *Create plan for figuring out what users are likely searching for vs. what search terms they are using. | ||
**Work with Cheng to establish list of most frequently asked questions (no matter if they are new) ETA 2009-07-17 | **[[CSAT:FAQs|<strike>Work with Cheng to establish list of most frequently asked questions (no matter if they are new) ETA 2009-07-17</strike>]] | ||
**List the common terms used for the top issues ETA 2009-07-24 | **List the common terms used for the top issues ETA 2009-07-24 | ||
**Identify the most common uses of bad terminology ETA 2009-07-31 | **Identify the most common uses of bad terminology ETA 2009-07-31 | ||
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**<strike>Get PageViews page updated. ETA 2009-07-09</strike> | **<strike>Get PageViews page updated. ETA 2009-07-09</strike> | ||
**<strike>List articles below score of 4, and start a thread about them in Contributors forum. ETA 2009-07-10</strike> | **<strike>List articles below score of 4, and start a thread about them in Contributors forum. ETA 2009-07-10</strike> | ||
**Establish what to do to improve each article, make the edits. ETA 2009-07-24 | **<strike>Establish what to do to improve each article, make the edits. ETA 2009-07-24</strike> | ||
**Review poll data for edited articles ETA 2009-07-31 | **Review poll data for edited articles ETA 2009-07-31 | ||
**For articles not above 4 yet, discuss different solutions on improving content ETA 2009-08-07 | **For articles not above 4 yet, discuss different solutions on improving content ETA 2009-08-07 | ||
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**Until we know what users are most likely searching for, we'll use what we know so far. | **Until we know what users are most likely searching for, we'll use what we know so far. | ||
**<strike>File bugs for the obvious ones. ETA 2009-07-09</strike> | **<strike>File bugs for the obvious ones. ETA 2009-07-09</strike> | ||
**<strike>For generic searches, find the csat score for top results, and read article comments for them. ETA 2009-07-10</strike> | **<strike>For generic searches, find the csat score for top results, and read article comments for them. ETA 2009-07-10</strike> | ||
**<strike>Identify any issues within them that are not documented. ETA 2009-07-17</strike> | **<strike>Identify any issues within them that are not documented. ETA 2009-07-17</strike> | ||
**Get the undocumented issues from generic search terms documented. ETA 2009-07-31 | **Get the undocumented issues from generic search terms documented. ETA 2009-07-31 | ||
*Get top 5 crashes documented | *Get top 5 crashes documented | ||
**<strike>Assess which top crashes are already documented, and make sure the the documentation has a crash sig. ETA 2009-07-10</strike> | **<strike>Assess which top crashes are already documented, and make sure the the documentation has a crash sig. ETA 2009-07-10</strike> | ||
**<strike>File bugs for the rest of top 5 crashes ETA 2009-07-10 </strike> | **<strike>File bugs for the rest of top 5 crashes ETA 2009-07-10 </strike> | ||
***If there's no solution, add the sig to the main crashes article, but keep the bug so we notified when there's a solution. | ***If there's no solution, add the sig to the main crashes article, but keep the bug so we notified when there's a solution. | ||
***Assign bugs, and try get them documented at a pace of 2 per week. ETA 2009-08-21 | ***Assign bugs, and try get them documented at a pace of 2 per week. ETA 2009-08-21 | ||
*Get weekly common issues documented within a week of appearance ETA weekly | *Get weekly common issues documented within a week of appearance ETA weekly | ||
**There's a constant issue of cause/solution not being well established. | **There's a constant issue of cause/solution not being well established. | ||