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Thunderbird/Support/GetSatisfaction/README: Difference between revisions
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This is a '''barebones''' / 1 pager guide to Get Satisfaction as used by Mozilla Messaging for Thunderbird Support. First of a series of wiki pages on community support for Thunderbird | This is a '''barebones''' / 1 pager guide to Get Satisfaction as used by Mozilla Messaging for Thunderbird Support. First of a series of community authored wiki pages on community support for Thunderbird | ||
== Top 5 Ways Users can make Get Satisfaction better == | == Top 5 Ways Users can make Get Satisfaction better == | ||
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== Top 5 Ways Users can help support others in the Community == | == Top 5 Ways Users can help support others in the Community == | ||
# '''search for topics that others have helped you with and reply to them''' - especially for mail provider specific instructions e.g. say you use obscure mail provider "Xfbar" in your city and somebody helps you successfully, well then you can help others since you are now the expert on "Xfbar" - just search for "Xfbar" and help others http://getsatisfaction.com/mozilla_messaging/searches | # '''search for topics that others have helped you with and reply to them''' - especially for mail provider specific instructions e.g. say you use obscure mail provider "Xfbar" in your city and somebody helps you successfully, well then you can help others since you are now the expert on "Xfbar" - just search for "Xfbar" and help others http://getsatisfaction.com/mozilla_messaging/searches | ||
# '''tag topics that are missing tags''' - if you tag a support topic with a meaningful tag (especially ones with good answers), perhaps others will find the answered topic and get their | # '''tag topics that are missing tags''' - if you tag a support topic with a meaningful tag (especially ones with good answers), perhaps others will find the answered topic and get their answer too thereby reducing the support load on the community, again 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", etc. | ||