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Thunderbird/Support/GetSatisfaction/README (view source)
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# '''search for an existing topic first''' - Instead of hurriedly filing a support topic, please take a deep breath and do a quick search first (it's easy and painless :-) !) and see if somebody else has already answered your question or asked it (in most cases somebody has!). You can do this at http://getsatisfaction.com/mozilla_messaging/searches | # '''search for an existing topic first''' - Instead of hurriedly filing a support topic, please take a deep breath and do a quick search first (it's easy and painless :-) !) and see if somebody else has already answered your question or asked it (in most cases somebody has!). You can do this at http://getsatisfaction.com/mozilla_messaging/searches | ||
# '''meaningful title''' - If you decide to create a new topic, then please use a meaningful title e.g. "Can't send email on ACME Mail Provider SMTP server" instead of the not very helpful "help" - Try to imagine yourself and fellow support community members scanning hundreds of support topics or a search engine indexing topics, which is more helpful? | # '''meaningful title''' - If you decide to create a new topic, then please use a meaningful title e.g. "Can't send email on ACME Mail Provider SMTP server" instead of the not very helpful "help" - Try to imagine yourself and fellow support community members scanning hundreds of support topics or a search engine indexing topics, which is more helpful? | ||
# '''tell us your OS (Windows XP, Leopard, Ubuntu Justy, etc), Thunderbird version, what you did, what happened and what you expected''' - The more information about your problem, the faster the the community can help you. Guessing take too much valuable time | # '''tell us your OS (Windows XP, Leopard, Ubuntu Justy, etc), Thunderbird version, what you did, what happened and what you expected''' - The more information about your problem, the faster the the community can help you. Guessing take too much valuable time. This link is a good general, not specific to GS and Thunderbird, overview of how to write up a good topic: http://www.gerv.net/hacking/how-to-ask-good-questions/ | ||
# '''use meaningful 1-3 word tags''' - 20 word tags aren't helpful, 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", NOT "My Thunderbird has fallen and I can't get up" | # '''use meaningful 1-3 word tags''' - 20 word tags aren't helpful, 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", NOT "My Thunderbird has fallen and I can't get up" | ||