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Thunderbird/Support/GetSatisfaction/README: Difference between revisions
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Thunderbird/Support/GetSatisfaction/README (view source)
Revision as of 20:05, 3 September 2009
, 3 September 2009→Top 5 Ways Users can help support others in the Community
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== Top 5 Ways Users can help support others in the Community == | == Top 5 Ways Users can help support others in the Community == | ||
# '''search for topics that others have helped you with and reply to them''' - especially for mail provider specific instructions e.g. say you use the mail provider "Comcast" in your city and somebody helps you successfully, well then you can help others since you are now the expert on "Comcast" - just search for "Comcast" and help others http://getsatisfaction.com/mozilla_messaging/searches | # '''search for topics that others have helped you with and reply to them''' - especially for mail provider specific instructions e.g. say you use the mail provider "Comcast" in your city and somebody helps you successfully, well then you can help others since you are now the expert on "Comcast" - just search for "Comcast" and help others http://getsatisfaction.com/mozilla_messaging/searches | ||
# '''tag topics that are missing tags''' - if you tag a support topic with a meaningful tag (especially ones with good answers), that will help others find the answered topic and possibly get their answer too thereby reducing the support load on the community; again 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", etc. | # '''tag topics that are missing tags''' - if you tag a support topic with a meaningful tag (especially ones with good answers), that will help others find the answered topic and possibly get their answer too thereby reducing the support load on the community; again 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", etc. See our [[Thunderbird/Support/GetSatisfaction/TaggingConventions|GS tagging convention wiki page for more]]. | ||
# '''bookmark a tag OR subscribe to a tag and answer questions later''' - subscribe to tags via RSS or via a bookmark. If RSS then check out the tag RSS feed when you read your RSS and reply to topics you can answer. If a bookmark consider hitting that bookmark when you have a free moment and then replying to topics you can answer. e.g. the feed for the tag "cannot send email" is: http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.rss and you can bookmark http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email | # '''bookmark a tag OR subscribe to a tag and answer questions later''' - subscribe to tags via RSS or via a bookmark. If RSS then check out the tag RSS feed when you read your RSS and reply to topics you can answer. If a bookmark consider hitting that bookmark when you have a free moment and then replying to topics you can answer. e.g. the feed for the tag "cannot send email" is: http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.rss and you can bookmark http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email | ||