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# '''Use short meaningful tags''' - The best tags are 1-3 words. These are most useful for indexing and grouping similar topics (such as "cannot send email", "cannot receive email"). Tags like "My Thunderbird has fallen and I can't get up" are not useful.
# '''Use short meaningful tags''' - The best tags are 1-3 words. These are most useful for indexing and grouping similar topics (such as "cannot send email", "cannot receive email"). Tags like "My Thunderbird has fallen and I can't get up" are not useful.


== How to Support others in the Thunderbird community ==
== How to support others in the Thunderbird community ==
# '''search for topics that others have helped you with and reply to them''' - especially for mail provider specific instructions e.g. say you use the mail provider "Comcast" in your city and somebody helps you successfully, well then you can help others since you are now the expert on "Comcast" - just search for "Comcast" and help others http://getsatisfaction.com/mozilla_messaging/searches
# '''Answer questions''' - When you get help with a problem, share that information with others. [http://getsatisfaction.com/mozilla_messaging/searches Search] for topics related to your problem and reply to them. This is especially useful with problems specific to mail providers. For example, if you solve a problem with Comcast, search for "Comcast" in other support requests and share your information.
# '''tag topics that are missing tags''' - if you tag a support topic with a meaningful tag (especially ones with good answers), that will help others  find the answered topic and possibly get their answer too thereby reducing the support load on the community; again 1-3 word tags are best for indexing and for finding topics e.g. "cannot send email", "cannot receive email", etc. See our [[Thunderbird/Support/GetSatisfaction/TaggingConventions|GS tagging convention wiki page for more]].
# '''Tag topics''' - Adding tags to topics helps other find answers by improving search engine results and by grouping related topics. For example, if a topic on the subject of email filters has a good answer, and you tag that topic and related open topics with the tag "configure filters", it will help people find the topic with the answer. 1-3 word tags are best, for example "cannot send email", "cannot receive email", etc. See the [[Thunderbird/Support/GetSatisfaction/TaggingConventions|GS tagging convention]] wiki page for more information.
# '''bookmark a tag OR subscribe to a tag and answer questions later''' - subscribe to tags via RSS or via a bookmark. If RSS then check out the tag RSS feed when you read your RSS and reply to topics you can answer. If a bookmark consider hitting that bookmark when you have a free moment and then replying to topics you can answer. e.g. the feed for the tag "cannot send email" is: http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.rss and you can  bookmark http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email
# '''Bookmark or subscribe to a tag''' - You can subscribe to tags via RSS, or you can bookmark a tag and check back later to view activity. Then, when someone asks a question in your area of expertise, you will be alerted and can provide the answer. As an example, the feed for the tag "cannot send email" is: http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.rss. Alternatively, you could bookmark http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.
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