Confirmed users
5,365
edits
Thunderbird/Support/Thunderbird3/SupportPlan: Difference between revisions
Thunderbird/Support/Thunderbird3/SupportPlan (view source)
Revision as of 18:07, 28 September 2009
, 28 September 2009→Knowledge Base
| Line 6: | Line 6: | ||
== Knowledge Base == | == Knowledge Base == | ||
# Evaluation of SUMO - September 21, 2009 | # Evaluation of SUMO - September 21, 2009 - in progress at [[Thunderbird/Support/SUMOEvaluationForThunderbird3]] | ||
# implementation of SUMO as KB (or use backup solutioni e.g. wiki.mozilla.org if SUMO not ready) | # implementation of SUMO as KB (or use backup solutioni e.g. wiki.mozilla.org if SUMO not ready) | ||
# based on TB2 and TB3 issues, define top 10 customer issues for KB (text plus possibly screenshots and videos) e.g. cannot send email, cannot receive email - September 18, 2009 | # based on TB2 and TB3 issues, define top 10 customer issues for KB (text plus possibly screenshots and videos) e.g. cannot send email, cannot receive email - September 18, 2009 | ||
# based on TB3 new features define top 5 for KB e.g. compact header, auto config db - September 25, 2009 | # based on TB3 new features define top 5 for KB e.g. compact header, auto config db - September 25, 2009 | ||
# document in English up top | # document in English up to 10 top customer and top 5 new features in KB - November 1, 2009 | ||
# pre Thunderbird 3 support meeting with non English and other Support communities - early November 2009 | # pre Thunderbird 3 support meeting with non English and other Support communities - early November 2009 | ||