Confirmed users
5,365
edits
Thunderbird/Support/GetSatisfaction/README: Difference between revisions
Thunderbird/Support/GetSatisfaction/README (view source)
Revision as of 21:23, 16 October 2009
, 16 October 2009→How to make Get Satisfaction work for you
| Line 5: | Line 5: | ||
# '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. For example, use "Can't send email on ACME Mail Provider SMTP server" instead of "help!! can't send emails!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | # '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. For example, use "Can't send email on ACME Mail Provider SMTP server" instead of "help!! can't send emails!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | ||
# '''Provide lots of details about your problem''' - In the description of your problem, list your ''mail service provider'' (e.g. gmail, hotmail, comcast, etc), ''email protocol (POP or IMAP)'', ''your outgoing SMTP outgoing email server provider e.g Verizon, gmail, hotmail etc.'', ''operating system'' (Windows XP/Vista, Mac OS X, Linux, etc), Thunderbird version, extensions you have installed, '''what you did (a detailed, succinct numbered list NOT long descriptive paragraphs, [[Thunderbird/Support/GetSatisfaction/ExampleSupportTopic|COPY this example and modify as needed]]), what happened and what you expected'''. The more information you can provide, the better the community can help you. For a good general description of how to write a support request, check out this page: http://www.gerv.net/hacking/how-to-ask-good-questions/ | # '''Provide lots of details about your problem''' - In the description of your problem, list your ''mail service provider'' (e.g. gmail, hotmail, comcast, etc), ''email protocol (POP or IMAP)'', ''your outgoing SMTP outgoing email server provider e.g Verizon, gmail, hotmail etc.'', ''operating system'' (Windows XP/Vista, Mac OS X, Linux, etc), Thunderbird version, extensions you have installed, '''what you did (a detailed, succinct numbered list NOT long descriptive paragraphs, [[Thunderbird/Support/GetSatisfaction/ExampleSupportTopic|COPY this example and modify as needed]]), what happened and what you expected'''. The more information you can provide, the better the community can help you. For a good general description of how to write a support request, check out this page: http://www.gerv.net/hacking/how-to-ask-good-questions/ | ||
# '''Use short meaningful tags''' - The best tags are 1-3 words. These are most useful for indexing and grouping similar topics (such as "cannot send email", "cannot receive email"). Tags like "My Thunderbird has fallen and I can't get up" are not useful. More info on our [https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/TaggingConventions GS Tagging page] | # '''Use short meaningful tags''' - The best tags are 1-3 words. These are most useful for indexing and grouping similar topics (such as "cannot send email", "cannot receive email"). Tags like '''"help", "email", "Thunderbird", "My Thunderbird has fallen and I can't get up"''', etc. are ''not'' useful. More info on our [https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/TaggingConventions GS Tagging page] | ||
== How to support others in the Thunderbird community == | == How to support others in the Thunderbird community == | ||