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Thunderbird/Support/GetSatisfaction/README: Difference between revisions
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Thunderbird/Support/GetSatisfaction/README (view source)
Revision as of 23:37, 11 February 2010
, 11 February 2010→How to make Get Satisfaction work for you
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== How to make Get Satisfaction work for you == | == How to make Get Satisfaction work for you == | ||
# '''Cookies and JavaScript''' - Before you can access the Get Satisfaction site, you will | # '''Cookies and JavaScript''' - Before you can access the Get Satisfaction site, like most websites, you will have to allow Get Satisfaction access to write cookies on your system and give Get Satisfaction the ability to run JavaScript on your system. Otherwise you will be unable to get Thunderbird support from Mozilla | ||
# '''Search first''' - Before creating a new support topic, search first to see if your question has already been asked and/or answered. You can do this at http://getsatisfaction.com/mozilla_messaging/searches If a '''similar''' question has been answered but your internet or mail provider is '''different''' then [http://getsatisfaction.com/mozilla_messaging/topics/new please start a new topic] | # '''Search first''' - Before creating a new support topic, search first to see if your question has already been asked and/or answered. You can do this at http://getsatisfaction.com/mozilla_messaging/searches If a '''similar''' question has been answered but your internet or mail provider is '''different''' then [http://getsatisfaction.com/mozilla_messaging/topics/new please start a new topic] | ||
# '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. Suggested format: ''"'''X''' happens when I do '''Y''' and '''Z''' with mail provider '''A''' and Thunderbird version '''AA'''"''. For example: "Can't send email on ACME Mail Provider SMTP server with Thunderbird 3.0" instead of "help!! can't send emails!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | # '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. Suggested format: ''"'''X''' happens when I do '''Y''' and '''Z''' with mail provider '''A''' and Thunderbird version '''AA'''"''. For example: "Can't send email on ACME Mail Provider SMTP server with Thunderbird 3.0" instead of "help!! can't send emails!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | ||