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Thunderbird/Support/GetSatisfaction/README: Difference between revisions
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Thunderbird/Support/GetSatisfaction/README (view source)
Revision as of 17:49, 12 April 2010
, 12 April 2010→How to support others in the Thunderbird community
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== How to support others in the Thunderbird community == | == How to support others in the Thunderbird community == | ||
# '''Answer questions''' - When you get help with a problem, please share that information with others. [http://getsatisfaction.com/mozilla_messaging/searches Search] for topics related to the problem others helped you with and reply to them. This is especially useful with problems specific to mail providers. For example, if you solve a problem with Comcast, search for "Comcast" in other support requests and share your information. | # '''Answer questions''' - When you get help with a problem, please share that information with others. [http://getsatisfaction.com/mozilla_messaging/searches Search] for topics related to the problem others helped you with and reply to them. This is especially useful with problems specific to mail providers. For example, if you solve a problem with Comcast, search for "Comcast" in other support requests and share your information. (Check out [[Thunderbird/Support/GetSatisfaction/BoilerPlate|our page of Boilerplate responses]] for some suggested text on how to reply). | ||
# '''Tag topics''' - Adding tags to topics helps other find answers by improving search engine results and by grouping related topics. For example, if a topic on the subject of email filters has a good answer, and you tag that topic and related open topics with the tag "configure filters", it will help people find the topic with the answer. 1-3 word tags are best, for example "cannot send email", "cannot receive email", etc. '''Please do NOT add tags like "email", "help", "Thunderbird" which are not helpful because they don't add troubleshooting information.''' See the [[Thunderbird/Support/GetSatisfaction/TaggingConventions|GS tagging convention]] wiki page for more information. | # '''Tag topics''' - Adding tags to topics helps other find answers by improving search engine results and by grouping related topics. For example, if a topic on the subject of email filters has a good answer, and you tag that topic and related open topics with the tag "configure filters", it will help people find the topic with the answer. 1-3 word tags are best, for example "cannot send email", "cannot receive email", etc. '''Please do NOT add tags like "email", "help", "Thunderbird" which are not helpful because they don't add troubleshooting information.''' See the [[Thunderbird/Support/GetSatisfaction/TaggingConventions|GS tagging convention]] wiki page for more information. | ||
# '''Bookmark or subscribe to a tag''' - You can subscribe to tags via [http://en.wikipedia.org/wiki/RSS RSS], or you can bookmark a tag and check back later to view activity. Then, when someone asks a question in your area of expertise, you will be alerted and can provide the answer. As an example, the feed for the tag "cannot send email" is: http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.rss. Alternatively, you could bookmark http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email. | # '''Bookmark or subscribe to a tag''' - You can subscribe to tags via [http://en.wikipedia.org/wiki/RSS RSS], or you can bookmark a tag and check back later to view activity. Then, when someone asks a question in your area of expertise, you will be alerted and can provide the answer. As an example, the feed for the tag "cannot send email" is: http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email.rss. Alternatively, you could bookmark http://getsatisfaction.com/mozilla_messaging/tags/cannot_send_email. | ||