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== Article tests == | == Article tests == | ||
For our tests on KB articles, we want to use some of our most trafficked pages. We also want to choose an article with a high helpfulness rating and one with a low rating. | For our tests on KB articles, we want to use some of our most trafficked pages. We also want to choose an article with a high helpfulness rating and one with a low rating. | ||
The "Pop-up blocker" article is our 9th most popular article and has a helpfulness rating of 33%. | *The "[https://support.mozilla.com/en-US/kb/Pop-up+blocker Pop-up blocker]" article is our 9th most popular article and has a helpfulness rating of 33%. | ||
The "Private browsing" | *The "[https://support.mozilla.com/en-US/kb/Private+Browsing Private browsing]" article is our 2nd most popular article and has a helpfulness rating of 85%. | ||
*The "[https://support.mozilla.com/en-US/kb/Profiles Profiles]" article is our 5th most popular article and has a helpfulness rating of 37% | |||