Support/Kitsune/Personas: Difference between revisions

Support/Kitsune/Personas (view source)

176 bytes added , 27 April 2010

Confirmed users

1,424

edits

@@ Line 28: / Line 28: @@
 ====Firefox Users====
-*William: / English
+*Ellen: /French
 ** Type: Primary
 ** Experience goals:
-** End goals: Learn more about Firefox features
+*** She wants the site to be trustable (opposed to things like Yahoo Answers)
+** End goals:
+*** Getting Firefox working again
+*** Getting information to use a feature of Firefox
+*** Getting information and leaving
 ** Life goals: n/a
-** Computer skills 1-5:
+** Computer skills 1-5: 1
-** Frequency:
+** Frequency: one-off
-*Ellen: /French
+*William: /English
 ** Type: Primary
 ** Experience goals:
-** End goals: Looking for specific information
+** End goals: Learn more about Firefox features
 ** Life goals: n/a
 ** Computer skills 1-5: