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== Crashes == | == Crashes == | ||
Go to the address __about:crashes__ and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem. | Go to the address __about:crashes__ and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem. | ||
=== Plugin crash == | |||
That crash is caused by the Flash plugin. The next version of Firefox (3.6.4) will actually run plugins separately from Firefox, so if one them crashes it won't take Firefox down with it. See ((Plugin crash reports)) | |||
== Safe mode == | == Safe mode == | ||
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In the ((Location bar autocomplete|Location bar)), type __about:config__ and press {TAG(tag=kbd)}Enter{TAG}. | In the ((Location bar autocomplete|Location bar)), type __about:config__ and press {TAG(tag=kbd)}Enter{TAG}. | ||
** The about:config ''"This might void your warranty!"'' warning page may appear. Click {DIV(class=button,type=>span)}I'll be careful, I promise!{DIV}, to continue to the about:config page. | ** The about:config ''"This might void your warranty!"'' warning page may appear. Click {DIV(class=button,type=>span)}I'll be careful, I promise!{DIV}, to continue to the about:config page. | ||
== Go to profile (before telling a user to delete a file) == | |||
Go to __Help > Troubleshooting Information__, then click on __Open Containing Folder__. That will open Windows Explorer in your Firefox profile. | |||
== Update Flash == | |||
You're using an old version of the Flash plugin, which can cause problems. First update your installation of Flash. See ((Managing the Flash plugin)) | |||