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Support/Weekly Meetings/Minutes 2010-06-14: Difference between revisions
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Support/Weekly Meetings/Minutes 2010-06-14 (view source)
Revision as of 16:04, 15 June 2010
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** Start preparing slides, etc. We can rehearse by presenting to each other before the summit. | ** Start preparing slides, etc. We can rehearse by presenting to each other before the summit. | ||
* Proposed Q3 goals | * Proposed Q3 goals | ||
** Firefox 4 beta preparations. | ** [[Support/Firefox4Beta|Firefox 4 beta preparations]]. | ||
** Merge the Mobile support site with the desktop support site. | ** [[Support/MobileSiteMerge|Merge the Mobile support site]] with the desktop support site. | ||
*** In addition, make sure Android docs and community building are ready. | *** In addition, make sure Android docs and community building are ready. | ||
** New site theme. This is part of a set of Mozilla sites getting a new theme. | ** New site theme. This is part of a set of Mozilla sites getting a new theme. | ||
** Tiki maintenance release. We need to discuss if this is something we need/want. | ** Tiki maintenance release. We need to discuss if this is something we need/want. | ||
** Progress on Kitsune KB. Implementing the new KB is not likely to happen in Q3, but we should have an overview of what we can achieve. | ** Progress on Kitsune KB. Implementing the new KB is not likely to happen in Q3, but we should have an overview of what we can achieve. | ||
** PostCrash. A joint project with the Socorro team to make getting help with crashes a better experience. | ** [[PostCrash]]. A joint project with the Socorro team to make getting help with crashes a better experience. | ||
** FirefoxHome is being done before Q3. :-) | ** <strike>[[Support/Mobile/FirefoxHome|FirefoxHome]] is being done before Q3.</strike> :-) | ||
** Make escalating Firefox issues (to Firefox dev and QA) more community-based and at least more known to the support community. | ** Make escalating Firefox issues (to Firefox dev and QA) more community-based and at least more known to the support community. | ||
** Get the community volunteers more involved. More details are needed. | ** Get the community volunteers more involved. More details are needed. | ||
** djst to take all these ideas and draft Q3 goals. | |||
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'''Live Chat''' | '''Live Chat''' | ||
* Traffic returned to normal, but we were closed for a majority of the scheduled shifts due to unexpected downtime and the Kitsune 2.1 push | * Traffic returned to normal, but we were closed for a majority of the scheduled shifts due to unexpected downtime and the Kitsune 2.1 push | ||
* If 3.6.4 is released this week, we'll have extended hours after the release. | * If Firefox 3.6.4 is released this week, we'll have extended hours after the release. | ||
'''Roundtable''' | '''Roundtable''' | ||
* [[Support/Mobile/FirefoxHome|FirefoxHome]] | * [[Support/Mobile/FirefoxHome|FirefoxHome]] | ||
** SUMO 1.5.5.1 will be pushed to support.mozilla.com on Thursday. It's one bug, creating an htaccess redirect for the help link on the app page. We'll have details early this week. | ** SUMO 1.5.5.1 will be pushed to support.mozilla.com on Thursday. It's one bug, creating an .htaccess redirect for the help link on the app page. We'll have details early this week. | ||
** We're creating a module on mobile.support.mozilla.com to advertise FirefoxHome this week as well. | ** We're also creating a module on mobile.support.mozilla.com to advertise FirefoxHome this week as well. | ||
* Sumo at LinuxTag | * Sumo at LinuxTag | ||
** We ran out of time to cover this in the meeting, so Kadir will email an update to the team. | ** We ran out of time to cover this in the meeting, so Kadir will email an update to the team. | ||