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Thunderbird/Support/GetSatisfaction/README: Difference between revisions
Thunderbird/Support/GetSatisfaction/README (view source)
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== How to make Get Satisfaction work for you == | == How to make Get Satisfaction work for you == | ||
# '''Cookies and JavaScript''' - Before you can access the Get Satisfaction site, you will be required to allow Get Satisfaction access to writing cookies to your system and giving Get Satisfaction the right to run JavaScript on your system. Otherwise you will be unable to receive any support for Thunderbird. | # '''Cookies and JavaScript''' - Before you can access the Get Satisfaction site, you will be required to allow Get Satisfaction access to writing cookies to your system and giving Get Satisfaction the right to run JavaScript on your system. Otherwise you will be unable to receive any support for Thunderbird. | ||
# '''Search first''' - Before creating a new support topic, search first to see if your question has already been asked and/or answered. You can do this at http://getsatisfaction.com/mozilla_messaging/searches If a '''similar''' question has been answered but your internet | # '''Search first''' - Before creating a new support topic, search first to see if your question has already been asked and/or answered. You can do this at http://getsatisfaction.com/mozilla_messaging/searches If a '''similar''' question has been answered but your situation is different, i.e. your internet provider, mail provider, Operating system, Thunderbird version or anti-virus or firewall is '''different''' then [http://getsatisfaction.com/mozilla_messaging/topics/new please start a new topic] | ||
# '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. Suggested format: ''"'''X''' happens when I do '''Y''' and '''Z''' with mail provider '''A''' and Thunderbird version '''AA'''"''. For example: "Can't send email on ACME Mail Provider SMTP server with Thunderbird 3.0" instead of "help!! can't send emails!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | # '''Give your topic a meaningful title''' - If you create a new topic, give it a descriptive title. Suggested format: ''"'''X''' happens when I do '''Y''' and '''Z''' with mail provider '''A''' and Thunderbird version '''AA'''"''. For example: "Can't send email on ACME Mail Provider SMTP server with Thunderbird 3.0" instead of "help!! can't send emails!" When community members scan hundreds of support topics or when a search engine indexes topics, which title do you think is more helpful? | ||
# '''Provide lots of details about your problem''' - <i>Standard Thunderbird problem description info</i>: 1. list <i>your anti-virus or firewall software and what version</i>, <i>your ISP</i> (e.g. earthlink, comcast), <i>mail service provider</i> (e.g. gmail, hotmail, comcast, etc) 2. <i>email protocol ([http://en.wikipedia.org/wiki/Post_Office_Protocol POP] or [http://en.wikipedia.org/wiki/Post_Office_Protocol IMAP])</i> 3. Without telling us your e-mail address or account name, what are your server settings, including server name, port number, and choice for "Secure Connection" for: <i>Tools->Account Settings->*account name*>Server Settings</i> ? <i>Tools->Account Settings->Outgoing Server ([http://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol SMTP]) (at the bottom of the list of accounts on the left)>*server*>Edit</i> ? 4. <i>operating system</i> (Windows XP/Vista, Mac OS X, Linux, etc), <i>Thunderbird version</i> (e.g. 2.0.0.23) 5. <i>add-ons/extensions you have installed</i> 6. <b>what you did (a detailed, succinct numbered list NOT long descriptive paragraphs [https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/ExampleSupportTopic COPY this example and modify as needed]), what happened (<i>including exact error messages</i>) and what you expected</b>. The more information you can provide, the better the community can help you. | # '''Provide lots of details about your problem''' - <i>Standard Thunderbird problem description info</i>: 1. list <i>your anti-virus or firewall software and what version</i>, <i>your ISP</i> (e.g. earthlink, comcast), <i>mail service provider</i> (e.g. gmail, hotmail, comcast, etc) 2. <i>email protocol ([http://en.wikipedia.org/wiki/Post_Office_Protocol POP] or [http://en.wikipedia.org/wiki/Post_Office_Protocol IMAP])</i> 3. Without telling us your e-mail address or account name, what are your server settings, including server name, port number, and choice for "Secure Connection" for: <i>Tools->Account Settings->*account name*>Server Settings</i> ? <i>Tools->Account Settings->Outgoing Server ([http://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol SMTP]) (at the bottom of the list of accounts on the left)>*server*>Edit</i> ? 4. <i>operating system</i> (Windows XP/Vista, Mac OS X, Linux, etc), <i>Thunderbird version</i> (e.g. 2.0.0.23) 5. <i>add-ons/extensions you have installed</i> 6. <b>what you did (a detailed, succinct numbered list NOT long descriptive paragraphs [https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/ExampleSupportTopic COPY this example and modify as needed]), what happened (<i>including exact error messages</i>) and what you expected</b>. The more information you can provide, the better the community can help you. | ||