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→Archive the topic if there's profanity and only 1 ranter & ranter doesn't really want help
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If there's only 1 user (or several users all of whom are profanely ranting and not helping) is merely ranting with profanity or attack language and doesn't really want help from the community, use the GS "Archive" feature to archive the topic so it doesn't show up in search results. Add explanatory text like: | If there's only 1 user (or several users all of whom are profanely ranting and not helping) is merely ranting with profanity or attack language and doesn't really want help from the community, use the GS "Archive" feature to archive the topic so it doesn't show up in search results. Add explanatory text like: | ||
"''This post has been archived because of profanity or insulting language, which is unacceptable according to the | "''This post has been archived because of profanity or insulting language, which is unacceptable according to the <a href="http://getsatisfaction.com/ccpact">CC Pact</a>. Users agree to abide by the pact when they sign up for Get Satisfaction. Continued use of profanity or insulting language will result in deletion of your account from the Get Satisfaction community. If you want help from the community, please create a new community support topic without profanity or insulting phrases: http://getsatisfaction.com/mozilla_messaging/topics/new. Refer to the <a href="http://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/README>README</a> for information about the required information.''" | ||
==== Removing Profanity and Attack Language from Replies ==== | ==== Removing Profanity and Attack Language from Replies ==== | ||