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Thunderbird/StatusMeetings/2010-12-07 (view source)
Revision as of 05:35, 7 December 2010
, 7 December 2010→Support
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=== [https://wiki.mozilla.org/Thunderbird/Support Support] === | === [https://wiki.mozilla.org/Thunderbird/Support Support] === | ||
(If you support Thunderbird or write documentation to help support Thunderbird, please [https://mail.mozilla.org/listinfo/tb-support-crew subscribe to the tb-support-crew mailing list] and briefly introduce yourself to the list) | |||
# 423 new support topics +17% from last week (363 last week; this week is still a bit down from normal, American Thanksgiving lingering effect?) | |||
# [https://wiki.mozilla.org/Thunderbird/Thunderbird3.1SupportIssues 3.1 Support Issues] | |||
# Congrats to [http://blog.mozilla.com/sumo/2010/12/01/the-new-sumo-is-here-lets-put-it-to-the-test/ Firefox launching Kitsune KB last week]. Plan to switch SuMoMo to [[Support/Kitsune/KB Kitsune KB]] in 1Q or 2Q2011. Wiki page and tracker bug coming soon! | |||
# Investigating Web Trends analytics for SuMoMo (not as detailed as Google Analytics on first glance e.g. missing country by country analytics) | |||
# See [[Thunderbird/StatusMeetings/2010-12-07/SupportAppendix|this week's Support Appendix]] for full Get Satisfaction metrics and other support details | |||
=== Lightning Updates === | === Lightning Updates === | ||