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→Always explain status changes
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* use "Moderator Updates" on the right Sidebar and set the status to "Answered" for Questions and "Solved" for Problems '''after''' you have submitted your reply. | * use "Moderator Updates" on the right Sidebar and set the status to "Answered" for Questions and "Solved" for Problems '''after''' you have submitted your reply. | ||
==== Always explain status changes ==== | ==== Always explain status changes ==== | ||
* Folks get upset if you | * Folks get upset if you change the status of a GS topic. The GS web page usability is not clear when a status changes; folks get upset when a status change is not explained so of whenever you change the status of a reply (e.g. to "not a problem" or to "Solved" or "Answered") '''always add an explanation''' e.g. "Setting this to Solved (or Answered) because I am pretty sure this [[[fill in the blanks]]] solves your problem." If it turns out that's it not Solved or Answered then set the topic to Problem, In progress. | ||
==== Change to a Problem if appropriate ==== | ==== Change to a Problem if appropriate ==== | ||
* If you look at a topic and leave a reply but it's not Answered or Solved then change it to a Problem and set status to "Acknowledged" or "In Progress" if that make sense.Try not to leave topics that you reply to without updating the status. | * If you look at a topic and leave a reply but it's not Answered or Solved then change it to a Problem and set status to "Acknowledged" or "In Progress" if that make sense.Try not to leave topics that you reply to without updating the status. | ||