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Thunderbird:Testing:Shutdown Hang: Difference between revisions
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Thunderbird:Testing:Shutdown Hang (view source)
Revision as of 13:07, 25 February 2011
, 25 February 2011→Symptoms: simplify and mprove instructions, add is there an ldap directory
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(→Symptoms: simplify and mprove instructions, add is there an ldap directory) |
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To be most helpful, you will want to | To be most helpful, you will want to | ||
* '''describe your environment''' (which | * '''describe your environment''' (including things which help you avoid the problem) | ||
* '''determine steps to reproduce''', a sequence of steps you did '''before''' you shut down | |||
* '''obtain a hang stacktrace''' | * '''obtain a hang stacktrace''' | ||
Questions to answer in a bug report or in a [http://getsatisfaction.com/mozilla_messaging/topics/new posting to support]: | |||
# Does Thunderbird hang ... : | # Does Thunderbird hang ... : | ||
#* when started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it doesn't hang in safe mode | #* when started in [https://support.mozillamessaging.com/en-US/kb/Safe+Mode safe mode]? If it doesn't hang in safe mode then disable add-ons until you find which add-on is causing the problem, then contact the add-on author. | ||
#** happen without calendar/lightning extension? ({{Bug|532435}}) | #** happen without calendar/lightning extension? ({{Bug|532435}}) | ||
#** happen without enigmail extension? | #** happen without enigmail extension? | ||
#* with | #* with firewall or antivirus software disabled? If hang goes away then the problem is with that software, not Thunderbird. <small>see [[Thunderbird:Testing:Antivirus_Related_Performance_Issues|firewall or antivirus software]]</small> | ||
# Is gloda indexing enabled or disabled? (Tools|Options|Advanced|General) | # Is gloda indexing enabled or disabled? (Tools|Options|Advanced|General) | ||
# Are your mail accounts pop, imap, or a combination? | # Are your mail accounts pop, imap, or a combination? | ||
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# How often you see the hang (always, rarely, etc)? | # How often you see the hang (always, rarely, etc)? | ||
# CPU usage - is usage zero, low, high (maxed or pegged), or other? | # CPU usage - is usage zero, low, high (maxed or pegged), or other? | ||
# run netstat - any thunderbird connections to ldap, imap mail server, or other protocols? | # ldap address book - do you have an ldap directory address book defined? | ||
#* MS-Windows: | # run netstat - any thunderbird connections to ldap, imap mail server, or other protocols shown in the netstat display? | ||
#* MS-Windows: open a dos command window (Start, Programs, Accessories, Command Prompt), do '''netstat -a -b -o''' | |||
#* linux/Mac: do netstat -tp | grep -i thunderbird | #* linux/Mac: do netstat -tp | grep -i thunderbird | ||
# If imap connections are shown in the netstat results above and if needed by the devoloper, get an [[MailNews:Logging|imap:5 log]] in a log file, which can be attached to a bug report | # If imap connections are shown in the netstat results above and if needed by the devoloper, get an [[MailNews:Logging|imap:5 log]] in a log file, which can be attached to a bug report | ||
# '''Steps to reproduce''' (STR) - Please determine a list of steps which seem to cause the hang. This list is a sequence of actions (1. xxxx, 2. yyyy, 3. zzz, etc) you did just '''before''' you shut down. Plus the things you see. You may need to experiment to find steps that are reliable, and eliminate steps which aren't needed to reproduce the problem. If you can't seem to find a unique set of steps, don't let that stop you from checking the bug list below or filing a bug report ... because the environment information you have collected in earlier steps above may be enough to identify the problem. | |||
# '''Obtain a hang stacktrace''' - If possible, please get a stacktrace using _'''hang'''_ instructions in the references below, then attach text file containing stacktrace to a bug report. Anywhere you see "Firefox" in the instructions, please substitute "Thunderbird". | |||
#* Windows: [https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg] and use "'''!analyze -v -hang'''" instead of !analyze -v -f | |||
'''Obtain a hang stacktrace''' - If | #* Mac: [[Thunderbird:Testing:Get_A_Debug_Thunderbird_Hang_Stack]] | ||
* Windows: [https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg] and use "'''!analyze -v -hang'''" instead of !analyze -v -f | #* Linux: [https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Alternative_ways_to_get_a_stacktrace] | ||
* Mac: [[Thunderbird:Testing:Get_A_Debug_Thunderbird_Hang_Stack]] | :'''To recap, please concisely report: OS & Thunderbird version, frequency, safe mode results, cpu, netstat results, indexing on or off, pop or imap account types, sleep/hibernate usage, online/offline usage, STR'''. And, if possible, a hang stack trace. | ||
* Linux: [https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Alternative_ways_to_get_a_stacktrace] | |||
''' | |||
= Bugs = | = Bugs = | ||