canmove, Confirmed users
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Support/Live Chat/Requirements: Difference between revisions
→In the chat queue
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===In the chat queue=== | ===In the chat queue=== | ||
'''At some point after providing the question details, the user must have a chance to join the chat queue. If the queue is full, the user should be able to keep trying to join without retyping the question. The user must be see:''' | '''At some point after providing the question details, the user must have a chance to join the chat queue. If the queue is full, the user should be able to keep trying to join without retyping the question. The user must be see:''' | ||
*'''Current queue | *'''Current queue status with estimated wait time, queue position, or other info (design TBD)''' | ||
*'''A template containing rules and top issues''' | *'''A template containing rules and top issues''' | ||
*Links to KB articles that the user might want to read while waiting. (search results from question) (P3 requirement) | *Links to KB articles that the user might want to read while waiting. (search results from question) (P3 requirement) | ||