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Support/Live Chat/UI: Difference between revisions
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'''Required''' | '''Required''' | ||
*List current chats in the queue | *If the queue is closed | ||
**Users in the Live Chat helpers group must be able to pick one of these to accept. (Defined in permissions section of requirements page) | **A short paragraph explaining what things can be done now. | ||
*List active chats by all agents, including question details | *If the queue is open | ||
**Users | **List current chats in the queue. | ||
***Users in the Live Chat helpers group must be able to pick one of these to accept. (Defined in permissions section of requirements page) | |||
**If the helper doesn't have permission to accept chats yet, show a short paragraph explaining this. | |||
*List active chats by all agents, including the question details. | |||
**Users with room monitoring permission are able to join ''and'' monitor any of these chats. (Defined in permissions section of requirements page) | |||
*Show the usernames of all active agents | *Show the usernames of all active agents | ||