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Support/Live Chat/UI: Difference between revisions
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→Notifications
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==Notifications== | ==Notifications== | ||
A simple notification dialog to alert the agent on: | A simple notification dialog to alert the agent on: | ||
*Chat | *A chat joins the queue requesting this specific agent | ||
*A helper's username is mentioned in a chat, indicating that attention is needed | |||
*Kudos from a chat survey (Optional) | |||
*Chat invitations (if they exist - they're not part of our PRD) | |||
*Private messages (if they exist - they aren't part of our PRD) | *Private messages (if they exist - they aren't part of our PRD) | ||
When loaded in an app tab, the app tab should change colors upon receiving a notification. | |||
[[File:201104-Details-notifications.png]] | |||
Optional features: | |||
*Scroll through previous N notifications | |||
*Click a notification to do a related action. (Accept the invitation, switch to the chat tab referenced, jump to the relevant part of the dashboard, etc) | |||
==Integration with kitsune questions== | ==Integration with kitsune questions== | ||