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'''There is no "doing it wrong"''' when it comes to supporting Thunderbird users. As long as TB users are being helped and moving forward in getting their issues resolved, '''you are doing it right'''. This guide is just some ways that the community has found that will help folks support Thunderbird users better. | '''There is no "doing it wrong"''' when it comes to supporting Thunderbird users. As long as TB users are being helped and moving forward in getting their issues resolved in a welcoming and positive atmosphere, '''you are doing it right'''. This guide is just some ways that the community has found that will help folks support Thunderbird users better. | ||
== Rule # 0 Anybody can do support - this is a good thing! == | == Rule # 0 Anybody can do support - this is a good thing! == |