Confirmed users
5,365
edits
Thunderbird/Support/GetSatisfaction/README: Difference between revisions
Thunderbird/Support/GetSatisfaction/README (view source)
Revision as of 03:18, 30 June 2011
, 30 June 2011no edit summary
No edit summary |
mNo edit summary |
||
| Line 1: | Line 1: | ||
__TOC__ | __TOC__ | ||
<b>In a hurry? It's as easy as 1. 2. 3. !</b> | <b>In a hurry? It's as easy as 1. 2. 3. !</b> | ||
# While we will do our best to help you with your problem, please remember that Thunderbird is a '''free''' and '''open source''' project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels, e.g. http://getsatisfaction.com/mozilla_messaging and information articles on this wiki.<br>''' We do not provide paid support or support via telephone or email, fax or live chat.<br> Official support is only provided via [http://getsatisfaction.com/mozilla_messaging web forum] and [https://support.mozillamessaging.com/ support articles].'''<br>There are also unofficial places on the internet, NOT through this wiki. | # While we will do our best to help you with your problem, please remember that Thunderbird is a '''free''' and '''open source''' project. This means that - in addition to being able to provide Thunderbird free of charge - many of our activities (particularly support, documentation and customization) are mostly volunteer efforts. Given that we don't have the resources of a commercial software company, we rely on our users and our community to help each other via open channels, e.g. http://getsatisfaction.com/mozilla_messaging and information articles on this wiki.<br>''' We do not provide paid support or support via telephone or email, fax or live chat or any expectation of response time.<br> Official support is only provided via [http://getsatisfaction.com/mozilla_messaging web forum] and [https://support.mozillamessaging.com/ support articles].'''<br>There are also unofficial places on the internet, NOT through this wiki. | ||
# Read '''[[Thunderbird/Support/GetSatisfaction/README#How_to_make_Get_Satisfaction_work_for_you|How to make Get Satisfaction work for you]]''' in full | # Read '''[[Thunderbird/Support/GetSatisfaction/README#How_to_make_Get_Satisfaction_work_for_you|How to make Get Satisfaction work for you]]''' in full | ||
# Start a new Thunderbird support topic by filling in the [[Thunderbird/Support/GetSatisfaction/README#How_to_make_Get_Satisfaction_work_for_you|Standard Thunderbird problem description info]] into the form at: http://getsatisfaction.com/mozilla_messaging/topics/new | # Start a new Thunderbird support topic by filling in the [[Thunderbird/Support/GetSatisfaction/README#How_to_make_Get_Satisfaction_work_for_you|Standard Thunderbird problem description info]] into the form at: http://getsatisfaction.com/mozilla_messaging/topics/new | ||