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Support/Firefox Features/Clean up user profile: Difference between revisions
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Support/Firefox Features/Clean up user profile (view source)
Revision as of 12:56, 30 June 2011
, 30 June 2011→2. Users & use cases
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=== 2. Users & use cases === | === 2. Users & use cases === | ||
The goal is to take a difficult and confusing repair process that most people never discover (and often need one on one help to complete when they do find it) and turn it into an easy and discoverable operation that can be done without guidance. | The goal is to take a difficult and confusing repair process that most people never discover (and often need one-on-one help to complete when they do find it) and turn it into an easy and discoverable operation that can be done by most users without guidance. | ||
Example:<br> | Example 1:<br> | ||
A user determines that "something" is wrong with Firefox, so they attempt to fix it by reinstalling. | A user determines that "something" is wrong with Firefox, so they attempt to fix it by reinstalling. When the installer detectes that the same version of Firefox already exists on the computer it will offer the option to repair Firefox by resetting it to its default state. That intent can be passed on to Firefox and the reset process will be started the next time Firefox starts. | ||
Example 2:<br> | |||
After a third consecutive start-up crash, Firefox will offer to either start in safe mode so diagnosis can be done or to reset Firefox to it's default state. | |||
Example 3:<br> | |||
A SUMO article or helper can direct a user to a simple method for repairing Firefox by accessing the Troubleshooting Information page and clicking the Reset Firefox button. | |||
=== 3. Dependencies === | === 3. Dependencies === | ||