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Support/Live Chat/Requirements: Difference between revisions
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→Chatting with an agent
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*'''The entire chat session must be logged to the database''' | *'''The entire chat session must be logged to the database''' | ||
*'''There must be a button to end the chat session''' | *'''There must be a button to end the chat session''' | ||
*Flash the browser bar when there's new status if user isn't focused on that window | |||
*'''Large messages (~20KB) must be supported for large pastes. HTML support would be ideal for pasted screenshots, but this is not required.''' | *'''Large messages (~20KB) must be supported for large pastes. HTML support would be ideal for pasted screenshots, but this is not required.''' | ||
*Basic wiki markup for <nowiki>'''bold''', ''italic'', and [[KB article names]]</nowiki> sent by the agent should be parsed. (P2 requirement) | *Basic wiki markup for <nowiki>'''bold''', ''italic'', and [[KB article names]]</nowiki> sent by the agent should be parsed. (P2 requirement) | ||