Account confirmers, Anti-spam team, Confirmed users, Bureaucrats and Sysops emeriti
4,925
edits
Teleconferencing: Difference between revisions
Jump to navigation
Jump to search
no edit summary
No edit summary |
|||
| Line 1: | Line 1: | ||
==Dialing | ==Dialing In== | ||
===Normal phones (POTS)=== | |||
* California: +1 650 903 0800, extension 92 | * California: +1 650 903 0800, extension 92 | ||
* US toll-free: +1 800 707 2533, password 369 | * US toll-free: +1 800 707 2533, password 369 | ||
* Toronto: +1 416 848 3114, extension 92 | * Toronto: +1 416 848 3114, extension 92 | ||
* | * Mountain View office or soft phone: extension 92 | ||
* Paris office: extension 76892 | * Paris office: extension 76892 | ||
Then, enter the conference number followed by #. | Then, enter the conference number followed by #. | ||
===Internet | Beware of "cheap international calls" dial-through deals - you may well get poor line quality and noise, which affects everyone on the call, not just you. | ||
===Internet calling (VoIP)=== | |||
* Gmail Chat works well and is free. You need to have Flash and [http://www.google.com/talk/ Google Talk plugin] installed. Just paste +1 650 903 0800 into the Gmail Chat box that doesn't look like it accepts phone numbers. | * Gmail Chat works well and is free. You need to have Flash and [http://www.google.com/talk/ Google Talk plugin] installed. Just paste +1 650 903 0800 into the Gmail Chat box that doesn't look like it accepts phone numbers. | ||
| Line 16: | Line 20: | ||
* Mozilla employees can [https://intranet.mozilla.org/Softphone use VPN+SIP]. | * Mozilla employees can [https://intranet.mozilla.org/Softphone use VPN+SIP]. | ||
==Volume controls== | You could also set up your own SIP account with one of the many available providers, add credit and dial out using that. | ||
==Attending A Meeting== | |||
Please mute yourself if you are not actively participating. All mobile phones and softphones, and some landline phones, have a mute button - use that for preference. | |||
If you are using a phone without a mute button, or if you have a line noise problem on the normal phone system, then "*1" mutes and unmutes you at the Mozilla end. The trouble with this is that a) people can hear the 'beep', and b) you can forget to unmute because there is no visual indicator. Prefer mute buttons with obvious visual indicators, and get into the habit of checking them before speaking. | |||
===VoIP=== | |||
VoIP can be much better quality than POTS, but sometimes has more lag, and requires a stable internet connection (hotel WiFi not good). Prefer VoIP clients (like [http://www.icanblink.com Blink]) which show latency and packet loss so you can tell easily when your connection is sucking. | |||
If you are planning to participate using VoIP, never do so just using the microphone and speakers built into your laptop. You'll get poor sound quality, and everyone apart from you will get lots of echo too. (This is particularly bad, as you don't notice the problem, but everyone else does.) At the very least, get a pair of headphones. Better, get a headset. Mozilla IT recommends the [http://www.amazon.co.uk/Plantronics-Audio-Behind---head-Headset/dp/B003CNJRAG/ref=sr_1_1?ie=UTF8&qid=1311708088&sr=8-1 Plantronics .Audio 646 DSP USB headset]. You can get them for £19 ($25; €17) from various branches of Amazon, and they work on Windows, Mac and Linux. | |||
If you are a regular participant in Mozilla conference calls using VoIP, please, please get yourself one. If £19 is more than you can afford, let us know and we'll get one for you. | |||
Consider making a test call to your provider's echo service first to make sure everything is working fine. Watch out for your microphone being muted in your OS settings. | |||
===Volume controls=== | |||
* Pressing * by itself will give you an audio menu with the following: | * Pressing * by itself will give you an audio menu with the following: | ||
| Line 22: | Line 44: | ||
* *4/*6 make the conference quieter/louder to you (see below) | * *4/*6 make the conference quieter/louder to you (see below) | ||
* *7/*9 make yourself quieter/louder to everyone else (see below) | * *7/*9 make yourself quieter/louder to everyone else (see below) | ||
==Setting | When dialing the volume controls, you remain in the menu. You can dial 4, 6, 7, or 9 repeatedly in any combination to adjust the volume in each direction. Please dial 8 once you get it to the volume level you want to exit the menu. If you forget to dial 8 it will eventually time out and tell you "Invalid Option" | ||
==Setting Up A Meeting== | |||
===Picking a conference number=== | ===Picking a conference number=== | ||
* Use your extension number | * Use 8600 for Air Mozilla broadcasts; or | ||
* Borrow a | * Use your extension number (ie: 222, 223, ...); or | ||
* Borrow a number in the range 8601-8608 (ie: 8601, 8602, ...) for the duration of the meeting; or | |||
* File an [https://bugzilla.mozilla.org/enter_bug.cgi?product=mozilla.org&format=itrequest IT Request] (at least 24 hours in advance) requesting a new conference number. | * File an [https://bugzilla.mozilla.org/enter_bug.cgi?product=mozilla.org&format=itrequest IT Request] (at least 24 hours in advance) requesting a new conference number. | ||
| Line 44: | Line 68: | ||
* *83 - Mute/unmute all non-admins | * *83 - Mute/unmute all non-admins | ||
=== | ===Inviting participants=== | ||
* On the wiki page for your meeting, write e.g. <nowiki>{{conf|225}}</nowiki> to include instructions with the "California" and "US toll-free" phone numbers, along with a link to this page. ([https://wiki.mozilla.org/Performance/MemShrink#Meetings Example]) | * On the wiki page for your meeting, write e.g. <nowiki>{{conf|225}}</nowiki> to include instructions with the "California" and "US toll-free" phone numbers, along with a link to this page. ([https://wiki.mozilla.org/Performance/MemShrink#Meetings Example]) | ||
* Consider including an [http://etherpad.mozilla.com:9000/ Etherpad] URL for notetaking, an IRC backchannel, and a physical location in one or more offices. | * Consider including an [http://etherpad.mozilla.com:9000/ Etherpad] URL for notetaking, an IRC backchannel, and a physical location in one or more offices. | ||
* Be sure to specify the time zone in your messages. | * Be sure to specify the time zone in your messages. For recurring meetings, the Mozilla standard is to fix the time in the US Pacific Timezone, rather than in UTC. | ||
* Mozilla employees can use Zimbra to find out when invitees are free, send invitations, and book a conference room. | * Mozilla employees can use Zimbra to find out when invitees are free, send invitations, and book a conference room. | ||
==Help! Where's that noise coming from?== | ==Troubleshooting== | ||
===Help! Where's that noise coming from?=== | |||
* Say "[http://quotes.burntelectrons.org/search?query=tag%3Ateleconferencing Everyone please press *1 to mute]" in an increasingly desperate tone of voice. | * Say "[http://quotes.burntelectrons.org/search?query=tag%3Ateleconferencing Everyone please press *1 to mute]" in an increasingly desperate tone of voice. | ||
* The moderator can press *83 to mute everyone. | * The moderator can press *83 to mute everyone. | ||
* Ask for help in irc.mozilla.org [irc://irc.mozilla.org/desktop #desktop]. IT staff can find out which participant is bringing the noise and mute them. | * Ask for help in irc.mozilla.org [irc://irc.mozilla.org/desktop #desktop]. IT staff can find out which participant is bringing the noise and mute them. | ||