Features/Thunderbird/Instant messaging in Thunderbird: Difference between revisions

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Features/Thunderbird/Instant messaging in Thunderbird (view source)

Revision as of 16:46, 29 September 2011

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|Feature users and use cases=Targeted users are people who use Thunderbird for their emails and may IM the same set of contacts.
|Feature users and use cases=Targeted users are people who use Thunderbird for their emails and may IM the same set of contacts.


Additional value should come from bringing IM features closer to Thunderbird, for example:
====Presence information====
* Seeing that the sender of an email is available to chat may lead the user to decide an IM conversation is better to get some clarification about some points of the email he was reading.
* Seeing that the sender of an email is online can help decide an IM conversation will be better than an email reply.
** Then the IM conversation could be somehow "attached" to the email. The conversation could annotate the email, so that searching the archives for the email also brings up the IM comments.
 
* When a user is about to start an IM conversation with a contact, showing the list of exchanged emails with this person could avoid wasting time for both people (maybe the desired information is right there in the bulk of unread emails? Maybe the latest email explains why the person wouldn't be able to give a useful answer anyway? ...)
====Unifying data storage====
* When trying to get back to some piece of information obtained in the past from someone, searching in both email and IM archives removes for the user the burden of remembering which communication medium was used.
* All contact information handled in a single place
* Forwarding (parts of) an IM conversation should be easier if the IM conversation is reachable directly from Thunderbird.
* All archives searchable in a single place: this removes for the user the burden of remembering which communication medium was used.
* If emails are shown in a conversation view, integrating in that view the IM conversations that happened on the same subject could give a better overview of the exchanges.
 
* (assuming calendar integration) While setting up an event, seeing that some of the invitees are online and starting an IM conversation with them could help discuss and find a possible date/time faster.
====Leveraging links between IM conversations and emails====
* (assuming calendar integration) Changing the IM status automatically to 'Do not disturb' during meetings that are indicated by the calendar.
* Keeping links between emails and the related IM conversations can simplify further processing of the exchanges:
* Collaborative editing: asking someone who's available to proof read an email draft, and discussing the proposed changes in an IM conversation.
** when rereading the whole discussion
** when forwarding it
* Accessing the list of recently exchanged emails when a chat begins can save time:
** if the user was about to ask a question that's already answered in an unread email
** if the contact starting the chat is following up to a recent email
 
(See also the "How can this bring additional value for users?" question on [[Talk:Features/Thunderbird/Instant_messaging_in_Thunderbird|the discussion page]] for some related discussion and a few possible future use cases).
|Feature dependencies=* Address book updates to support IM addresses for different networks (?)
|Feature dependencies=* Address book updates to support IM addresses for different networks (?)
* Composing in a tab, so that potential IM activity indicators placed in the main UI stay visible. (?)
* Composing in a tab, so that potential IM activity indicators placed in the main UI stay visible. (?)
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