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Support/Weekly Meetings/Notes 2011-10-10 (view source)
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* [http://moxie.jamessocol.com/bugstats/sumo/2011-10-11 2011-10-11] goes out tomorrow. | * [http://moxie.jamessocol.com/bugstats/sumo/2011-10-11 2011-10-11] goes out tomorrow. | ||
* [http://moxie.jamessocol.com/bugstats/sumo/2011-10-18 2011-10-18] branches Wednesday. | * [http://moxie.jamessocol.com/bugstats/sumo/2011-10-18 2011-10-18] branches Wednesday. | ||
We got the SOW for the taxonomy work, needs approval still. | |||
== Roundtable == | == Roundtable == | ||
* Michael thinks "Almost Famous" is an awesome, Ibai thinks it's okay, but no masterpiece. | |||
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== Metrics == | == Metrics == | ||
*[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO] | *[http://spreadsheets.google.com/ccc?key=piA-a-dXCL2p7vB5pTu0HKA&hl=en SUMO] | ||
** No unusual spikes | |||
*[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | *[https://spreadsheets.google.com/ccc?hl=en&hl=en&key=t8U5aWmtdCuhAn2ijmN2ccw&authkey=COzTgpEG#gid=0 Mobile specific] | ||
* Michelle proposes to combine positive and negative feedback in the SUMO reports that are sent out to Mozilla employees. | |||
**Michelle, Ibai and Cheng to talk about whether to include both sides in the report. | |||
== Knowledge Base == | == Knowledge Base == | ||
*We promoted mbrubeck, rnuman and greasemonkey to KB reviewers | *We promoted mbrubeck, rnuman and greasemonkey to KB reviewers | ||
*[[Support/KB/Meetings/2011-10-10|KB Editors meeting after this meeting.]] | *[[Support/KB/Meetings/2011-10-10|KB Editors meeting after this meeting.]] | ||
* The change from "rejected" to "d | |||
== Mobile == | == Mobile == | ||
== Services == | == Services == | ||
* Waiting for the Sync-mageddon post-morten. | * Waiting for the Sync-mageddon post-morten. | ||
* Cause: Instant Sync in Firefox 7 ended up creating and spike of usage. Firefox 7+ queries the servers more often because of the new feature. The Fx7 adoption created a server overload ending in users getting a 503 error every now and then impacting in the user perception. | |||
* The team was working in improving and optimizing the client code while increasing the capacity of our servers. Now we are preparing. | |||
* As a consistency plan we worked in the communication of the Status Page and updated SUMO articles to point to the page. | |||
* Ibai to share post-morten as soon as it's out. | |||
- Waiting for the Sync-mageddon post-morten. | |||
* Cause: Instant Sync in Firefox 7 ended up creating and spike of usage. Firefox 7+ queries the servers more often because of the new feature. The Fx7 adoption created a server overload ending in users getting a 503 error every now and then impacting in the user perception. | * Cause: Instant Sync in Firefox 7 ended up creating and spike of usage. Firefox 7+ queries the servers more often because of the new feature. The Fx7 adoption created a server overload ending in users getting a 503 error every now and then impacting in the user perception. | ||
* The team was working in improving and optimizing the client code while increasing the capacity of our servers. Now we are preparing. | * The team was working in improving and optimizing the client code while increasing the capacity of our servers. Now we are preparing. | ||